Lafrance Hospitality · 1 day ago
Guest Services - Front Desk Agent - Courtyard by Marriott, Littleton, MA
Littleton Common, MA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrLafrance Hospitality is delighted to announce a fantastic opportunity at the Courtyard by Marriott hotel located in Littleton, MA. They are currently searching for a charismatic and customer-oriented Front Desk Agent to provide exceptional service to guests and ensure a welcoming atmosphere.
Hospitality
Responsibilities
Maintain a warm, welcoming and professional demeanor while interacting with all guests
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
Answer the phone in a professional & helpful manner
Follow procedures on posting charges and settling guest accounts
Effectively address and resolve guest problems to increase guest satisfaction
Be knowledgeable of emergency procedures and Hotel policies
Practice punctuality for scheduled shifts
Qualification
Required
Prior front desk experience in a hotel setting preferred
Multitasking skills and ability to work in a fast-paced environment
Reliability
Must be 18 years old or older
Open availability, including weekends
Strong communication skills
Preferred
Marriott experience is a plus
Proficiency in Microsoft Office; familiarity with systems like OnQ, Opera, FOSSE, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is a plus
Benefits
DailyPay - Get Paid Any Day!
Brand Hotel Room Discounts
Company Wide Hotel Room Discount Program
Referral Bonus Incentive
Retention Bonus Incentive
Annual Review Program
Extensive Room for Growth
Paid Training
401K Matching
Company
Lafrance Hospitality
Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Pineault
CFO
Company data provided by crunchbase