Cabin · 19 hours ago
Head of CX Solutions
Charlotte, NC
Full-time
Onsite
Director/Executive
15+ years expCabin Consulting is seeking a Head of CX Solutions to serve as a pivotal pre-sales lead and strategic architect. This role is designed for a visionary leader with deep expertise in Design Thinking and Experience Strategy who can translate complex enterprise challenges into compelling, human-centered proposals.
Professional ServicesWeb Development
Responsibilities
Lead the ideation and design of digital solutions that enable clients to obtain capex funding
Design and run intense whiteboard sessions and ideation meetings to drive alignment, map out investment areas, and strategically position larger-scale engagements
Define the framework for prospective projects, including the methodology (Discovery vs. Delivery) and key deliverables
Own the end-to-end process for strategy engagements, from initial consultations to pitch support
Lead internal kickoffs to transfer "user-first" domain knowledge to the execution teams
Develop and refine CX offerings that help scale Cabin and align to market trends and Cabin’s value proposition
Serve as a billable, fractional "Head of Experience" for strategic accounts, providing macro-level guidance
Act as a "parachute player" for issue triage or strategic course correction during critical milestones
Lead internal forums for rigorous solution critique to ensure our problem-solving remains world-class
Collaborate with marketing to establish Cabin’s authoritative voice on product discovery and delivery through case studies, whitepapers, and speaking engagements
Monitor market trends to ensure Cabin’s methodology remains competitive and aligned with how enterprise clients buy digital services
Qualification
Required
15+ years of progressive leadership in Design Strategy, CX, or Technology Consulting within large-scale enterprise environments
Mastery of Design Thinking: Deep expertise in moving projects from speculative ideation to rigorous execution
Expertise in Enterprise Scoping: Proven track record of defining fixed-bid, fixed-scope engagements and SOWs
Industry Versatility: Experience delivering solutions across Financial Services, Retail, Healthcare, Hospitality, or Industrial sectors
Strategic Financial Acumen: Ability to build business cases that unlock capex funding for digital initiatives
Methodological Flexibility: Expert command of Agile, Lean, and Dual-Track Discovery frameworks
Bachelor's degree in Design, Business, or a related field (backgrounds from institutions like SCAD are highly valued)
Preferred
Advanced Degree: An MBA or Master's in Design Strategy or a technical field
Consulting Practice Architecture: Experience building or leading a 'Solutions' function in a digital consultancy
Published Thought Leadership: A portfolio of whitepapers or speaking engagements focused on CX or Digital Transformation
Company
Cabin
Cabin emerges from two decades of seasoned expertise in digital strategy, product management, design, and engineering, bringing together the industry’s finest minds.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase