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Transcard · 16 hours ago

Implementation Manager

United States

Full-time

Remote

Mid Level

3+ years exp

Transcard is a Chattanooga-based company offering comprehensive global payment orchestration solutions. The Implementation Manager will own the client relationship throughout the implementation process, ensuring timely and successful delivery of solutions while collaborating with various teams to achieve onboarding excellence.

B2BB2CBankingData VisualizationFinancial ServicesFinTechMobilePaymentsTransaction Processing

Growth Opportunities

No H1B

Responsibilities

Support business growth by managing strategic client implementations and delivery as set forth by the senior leadership team

Creating and managing detailed project plans, including defining necessary work packages, responsibilities, and key milestones

Coordinate people and processes to ensure that projects are delivered on time and produce the desired results. Point of contact for everything involving a project’s organization and timeline

Facilitate and lead client project kick-off, along with managing effective email and conference call communication with Client, Account Managers, Sales Team and Implementation Analyst throughout duration of project

Meet with clients/vendor/partners/internal stakeholders to gather and clarify specific requirements of each project

Responsible for/Oversees the translating of working business requirements into technical specification documents

Identification, recording and management of all project risks and issues. Reporting these to the to the business and project specific stakeholders

Organize and run internal and external (weekly) update calls to coordinate deal execution

Prepare and present weekly progress reports to inform key management of project status

Escalate issues and delays in the project delivery to management as needed

Manage the configuration or customization of new clients per the requirements presented by Operations Management and/or the Sales Team as well as tests and troubleshoots final system setups

Stay current with payment industry regulations and client trends and maintain a strong knowledge of Transcard products, APIs and services

Educate and train clients on best practices for all supported services

Conduct testing and confirmation on all client implementations

Collect and review new product requirements and initiate development with the IT department

Solve difficult problems in a collaborative way with internal teams

Develop and maintain documentation around processes

Take ownership and accountability for the resolution of operational support issues

Help clients through email, phone, online presentations, screen-share and in person meetings

Qualification

Client managementPayments industry experienceProject managementSaaS implementationTechnical problem-solvingPC-based softwareCommunication skillsAttention to detailCritical thinkingOrganizational skillsSelf-starterTeamwork

Required

3+ years of experience in client management, technical and problem-solving skills, a professional image, and an acute attention to detail

Ability to work productively in a fast-paced environment with dynamic workdays and ability to multi-task and prioritize

Strong written and verbal communication skills

Demonstrate high level of attention to detail and thoroughness

Ability to apply critical thinking with troubleshooting and resolving complex issues

Highly organized

Motivated, self-starter, willing to learn new programs

Takes the initiative to research and learn on their own

Strong working knowledge of PC-based business software, including Microsoft Outlook, Excel, and Word, along with CRM tools (HubSpot experience is a plus) and help desk support software

The ability to work as part of a team and independently