GCI Communication Corp. · 11 hours ago
Desktop Technician I (Future Opening)
Anchorage, AK, Anchorage, AK, 99503, US
Full-time
Onsite
Entry Level
2+ years expGCI Communication Corp. is a company that provides critical services to Alaskans. They are seeking a Desktop Technician I responsible for providing technical support for desktop hardware, software, and operating system issues to local and remote employees and contractors.
Telecommunications
Responsibilities
Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures
Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues
Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter
Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed
Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones
Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories
Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages
Qualification
Required
High School diploma or equivalent
Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively
Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices
Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software
Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs
Ability to build and maintain effective working relationships with customers, management staff, and peers
Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers
Excellent documentation and organizational skills
Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person
Utilizing JAMF environment to include installations, configurations, and recovery solutions
Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment
Setup and configure local and network-attached devices
Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment
Ability to accurately communicate information and ideas to others effectively
Physical agility and effort sufficient to perform job duties safely and effectively
Ability to make valid judgments and decisions
Must work well in a team environment and be able to work with a diverse group of people and customers
Preferred
Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related
Telecommunications experience
CompTIA A+ or CompTIA Network+
ITIL Foundations/ACSP/MCP/MCDST/HDI-DST
Other telecom industry or job specific certifications
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
Company data provided by crunchbase