FreedomCare · 6 days ago
HomeCare Sales Specialist I (OR Ops/ Hybrid - Las Vegas, NV)
Las Vegas, NV
Full-time
Hybrid
Entry Level
$18/hr - $22/hr
2+ years expFreedomCare is a healthcare company dedicated to revolutionizing the home care industry. They are seeking a HomeCare Sales Specialist I who will connect with inbound callers, emails, and chats to promote FreedomCare's programs and assist patients and caregivers in the application and enrollment process.
FitnessHealth Care
Responsibilities
Work closely with Patients and Caregivers to educate them and assist them to begin the application and enrollment process, with the goal of helping Patients begin the process
Provide necessary documentation and requirements with the State Department of Health, patient’s insurance (documents) and the Patient’s Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care
Determine eligibility - ensuring the best next step after identifying the caller’s next status
Provide education on caregiver eligibility and provide clear expectations on the process
Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor
Consistently meet monthly performance metrics of creating cases and call handling
Create high quality cases without errors by using the guides available and ensuring that every case has accurate data to ensure it makes it to on Care
Provide empathy and genuine care on each call
Act as the primary point of contact for prospective Patients and Caregivers coaching them through the early stages of the education process
Demonstrate effective case management by maintaining a 1 business day email (within first 3 hours), chatter and voicemail response time
Achieve a daily standard to create a minimum of 8-10% of leads to Service Records
Maintain quality assurance with answer time 30 seconds or less. % offered and answered should be 100%
Maintain high quality customer service on all inbound and outbound calls with potential patients and caregivers
Maintain detailed patient and caregiver case notes
Focus on the growth of FreedomCare population by enrolling each valid lead with interest
Adhere to HIPAA guidelines
PA/CO – Act as backup care provider
Qualification
Required
Experience with telephonic sales
Experience in managing a high volume of inbound and outbound calls
A positive can-do attitude. In alignment with our core values
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to articulate case statuses through detailed notes on salesforce
Ability to resolve issues over the phone with eager clients comfortably
High level of discretion, judgment, integrity, and professionalism
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues
Preferred
Two years of relevant experience in a similar position is preferred
Bilingual in Spanish or other languages desired
Salesforce proficiency
Benefits
Medical benefits
Retirement plans
Wellness programs
Fun company events
Ongoing learning opportunities
Company
FreedomCare
As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Yoel Gabay
Chief Executive Officer
Recent News
Home Health Care News
2025-06-30
Company data provided by crunchbase