Banc of California · 1 month ago
VP, Wire Operations Manager
Santa Ana, California, United States
Full-time
Onsite
Mid, Senior Level
$40.38/hr - $67.55/hr
5+ years expBanc of California, Inc. is a premier relationship-based business bank focused on providing banking and treasury management services. The VP, Wire Operations Manager oversees the Wire Operations Department, managing daily operations, ensuring compliance, and delivering superior customer service while leading the team to achieve operational goals.
BankingFinanceFinancial Services
Responsibilities
Manage all processes for U.S. Dollar and foreign exchange (FX) incoming and outgoing wire transfers across multiple queues and wire transfer systems, including SWIFT and the Federal Reserve
Oversee and support day-to-day operations with in-depth knowledge of wire processes and systems
Monitor for potentially fraudulent activity to prevent organizational loss, coordinate cross-functional communication to resolve fraud cases and recommend proactive measures
Analyze current processes to identify improvements, reduce risk, and enhance efficiency, provide recommendations to management
Define reporting needs and implement metrics to monitor risk trends, issues, and opportunities aligned with strategic goals
Collaborate effectively with business partners and teams across the organization to optimize resources
Establish and enforce compliance with departmental standards and processes to increase productivity and ensure customer satisfaction
Support departmental audits by providing wire samples, responding to auditor inquiries, and maintaining a satisfactory audit rating
Develop and maintain wire standards and desktop job aids for the department
Provide monthly tracking of volumes and data to management
Lead by example, filling gaps as needed and uphold high standards in adherence to bank policies and audit requirements
Provide direction, leadership, and motivation to achieve service and operational goals
Design and implement effective processes and controls for safe and efficient operations
Maintain thorough understanding of wire systems, interfaces, troubleshooting procedures, and escalation processes
Participate in disaster recovery planning, implementation, and testing for business continuity
Advise management on staffing needs based on current and anticipated wire volumes
Ensure high-quality, friendly customer service and resolve inquiries or complaints professionally and efficiently
Promote a positive service environment while approving transactions within established guidelines
Identify and mitigate operational and audit risks, manage departmental expenses, and build strong cross-functional relationships to achieve business objectives
Oversee employee development by conducting performance evaluations, setting goals, and providing coaching and feedback. Manage and motivate the team through training and mentoring to build skills and ensure strong performance
Involved with interviewing and hiring decisions
Prepare and deliver employee performance evaluations, goal planning, and counselings
Manage, support, coach and train staff
Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Performs other duties and projects as assigned
Qualification
Required
Strong expertise in wire operations, regulatory requirements, and technical understanding of wire systems and interfaces
Proven leadership and team management skills, including coaching, mentoring, and performance evaluation
Excellent problem-solving, analytical thinking, and fraud detection abilities, able to apply sound judgment under pressure
Outstanding communication and collaboration skills across all organizational levels, active listening and adaptability
High attention to detail with strong time management and multitasking capabilities in a fast-paced environment
Advanced proficiency in Microsoft Office Suite, accounting principles, and data accuracy
5 years of experience in banking operations
5 years of experience with U.S. Dollar and SWIFT wire transfers
2 years of experience managing a production team
Bachelor's degree or equivalent work experience required
High School diploma or equivalent required
Preferred
SWIFT Certification
Benefits
You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
Eligible team members receive paid vacation days, holidays, and volunteer time off.
To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.
Company
Banc of California
Banc of California provides a full-service banking and home lending to individuals and their businesses and families.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$20MKey Investors
Patriot Financial Partners
2013-12-05Post Ipo Equity· $20M
2002-08-23IPO
Leadership Team
Ken McMullen
Treasurer
Recent News
2026-01-22
Benzinga.com
2026-01-07
2025-12-08
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