Apex Systems · 1 day ago
Education Assistance Program Assistant
Pensacola, FL
Full-time
Onsite
Entry Level
2+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a detail-oriented and service-driven Program Assistant to support their Education Assistance Program, responsible for managing team member cases, processing reimbursements, and facilitating payroll interactions related to educational benefits.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Serve as a point of contact for team members participating in the education assistance program
Track and manage individual cases from submission through completion
Provide timely responses to inquiries and support requests
Review and verify documentation for tuition and fee reimbursements
Ensure compliance with program policies and eligibility criteria
Coordinate with finance and payroll teams to process payments accurately and on time
Assist team members with course registration processes when applicable
Maintain records of approved institutions, programs, and courses
Monitor deadlines and ensure timely submission of required documentation
Collaborate with payroll to ensure accurate tax treatment of reimbursements
Maintain confidentiality and compliance with data privacy and employment regulations
Support audits and reporting requirements related to the program
Identify opportunities to streamline processes and enhance the employee experience
Assist in updating program materials, FAQs, and internal communications
Support data collection and reporting for program evaluation and improvement
Qualification
Required
Bachelor's degree in Business Administration, Human Resources, or a related field (or equivalent experience)
2+ years of experience in program administration, HR operations, or employee benefits
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite and experience with ServiceNow or case management systems
Familiarity with payroll processes and education reimbursement policies is a plus
Preferred
Customer-focused mindset with a passion for supporting employee development
Ability to manage multiple priorities in a fast-paced environment
Experience working in a corporate HR or learning and development setting
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Other discounts
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts
Other perks to associations that include CompTIA and IIBA
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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