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Mountain America Credit Union · 10 hours ago

IT Field Services Technician

Sandy, UT

Full-time

Onsite

Entry, Mid Level

2+ years exp

Mountain America Credit Union is seeking an IT Field Services Technician who will ensure that all team members are equipped with the necessary hardware and software for a quality Member Experience. The role involves providing computer and technical support, documenting IT processes, and assisting in onboarding and training Associate Technicians.

BankingFinancial ServicesMortgage

Culture & Values

H1B Sponsor Likely

Responsibilities

Acts as an internal escalation point for IT Associate Technicians

Leads the effort on documenting all IT processes and creating self-service guides

Assists in onboarding and training Associate Technician

Demonstrate the MACU behaviors in all aspects of their work

Sets up new branches according to established requirements, ensuring that all project tasks are completed, and systems tested to insure a successful branch opening

Develops and maintains applicable process and workflow documentation for the position

Supports IS/IT hardware at remote locations, and works with IS/IT Managers to support their systems, including but not limited to routers, switches, computers, monitors, check scanners, receipt printers, cash machines, laser printers, multi-function printers, etc

Demonstrates basic understanding of network equipment and cabling and the ability to perform basic troubleshooting and on-site tasks as directed by the Network team

Maintains and troubleshoots Microsoft Active Directory, including user and group provisioning and configuration, and assigning appropriate permissions on network resources

Sets up new branches according to established requirements, insuring that all project tasks are completed, and systems tested to insure a successful branch opening

Works after hours, nights and weekends as required

Maintains an asset inventory of computer hardware and associated peripherals

Works after hours, nights and weekends as required

Other duties as assigned

Qualification

IT hardware servicesMicrosoft WindowsNetworkingCablingCompTIA A+Microsoft Active DirectoryTroubleshooting skillsMicrosoft Office SuiteCustomer service skillsProject management skillsInterpersonal skills

Required

Two + years IT hardware and software services

Advanced knowledge of Microsoft Windows in the enterprise

Advanced knowledge of computer systems, networking and cabling

Troubleshooting Networking Issues

Two-year college degree or technical certificate recipient; or equivalent work experience

Current driver's license and good driving record and be willing and able to drive to Branch Locations frequently

CompTIA A+ Service Technician, Microsoft Certified Professional (MCP) or Equivalent

Demonstrated proficient skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

Advanced skills in troubleshooting PC and related Hardware

Demonstrated ability to clearly communicate verbally and in writing

Demonstrated ability to read and follow instructions

Effective prioritization and project management skills, as well as time management skills with the ability to properly prioritize work and hold to a schedule

Intermediate to advanced knowledge of Microsoft Active Directory users and groups

Ability to assist team members with common issues with our standard applications and platforms

Ability to troubleshoot various P/C hardware and software packages

Intermediate knowledge of TCP/IP and Ethernet networks

Demonstrated excellent customer service skills

Proactively solves problems and actively improves processes and create efficiencies

Professional, exercises personal discretion and independent judgement

Adaptive to change, responds positively to altered circumstances or conditions

Excellent inter-personal skills, including the ability to lead and collaborate with multiple teams

Possess a desire and willingness to learn and continually update knowledge of financial concepts, strategies, systems etc

Ability to sit, talk and hear consistently

Ability to stand, walk, and use hands to handle or reach occasionally

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds

Preferred

Credit Union experience or similar preferred

Company

Mountain America Credit Union

Glassdoor3.9

Mountain America Credit Union is a member-owned, full-service financial institution.

Founded in 1936

West Jordan, Utah, USA

1001-5000 employees

https://www.macu.com/

H1B Sponsorship

Mountain America Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (5)

2023 (3)

2022 (3)

2021 (1)

2020 (2)