Apply on Employer Site

Prompt Health · 1 day ago

EDI Analyst I (B2B SaaS)

United States

Full-time

Remote

New Grad, Entry Level

$60K/yr - $70K/yr

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. They are seeking an EDI Analyst I to contribute to the growth of their EDI/ERA Department by assisting clients with inquiries and improving customer experience.

Health CareInformation TechnologyMedicalSoftware

Responsibilities

Develop and maintain a deep understanding of our RCM/Clearinghouse capabilities to effectively respond to incoming customer inquiries across our single-channel support system

Resolve common support ticket inquiries in a timely manner. (Clearinghouse rejections, EDI Rules, ERA/EDI Application Help, etc)

Improve and advocate for customer experience by identifying opportunities to enhance our enrollment process and provided EDI/ERA support

Understand customer needs on a case by case basis to ensure a successful transition (NPI/TIN billing combinations, payer mix, unique billing rules)

Ensure ERA/EDI Enrollment Process is underway according to onboarding schedule

Provide customers with relevant enrollment paperwork and provide support if requested

Monitor accounts for rejections or issues specific to enrollment related items throughout the client's implementation

Qualification

X12 ManualHealthcare EDI/ERATroubleshootingZendeskB2B SaaS experienceHealthcare data/systemsAnalytical skillsMultitaskingClear communicationAttention to detail

Required

Working knowledge of X12 Manual (837P, 837I, 835, 276, 277)

Experience performing Healthcare EDI/ERA enrollment process from start to finish for Part A and/or Part B facilities

Experience as EDI Analyst, troubleshooting clearinghouse/payer related rejections

Clear and effective communicator with excellent verbal and written skills

Demonstrated extreme attention to detail and organizational skills

Ability to meet deadlines with a strong sense of urgency

Excellent troubleshooting and analytical skills

Self-motivated with the ability to multitask and work independently as well as in a team setting

Preferred

Prior startup and/or B2B SaaS technology organization experience

Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)

Experience with Zendesk or similar customer support software

Experience with healthcare data/systems, ideally clinical/operational clinical trial data/systems

Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc)