Montefiore Einstein Technology · 9 hours ago
Lead Telecommunications Engineer
101 Glover Johnson Place
Full-time
Onsite
Mid, Senior Level
$100K/yr - $125K/yr
7+ years expMontefiore Einstein Technology is seeking a Lead Telecommunications Engineer to manage and support complex telecommunication projects. The role involves designing, implementing, and troubleshooting VoIP solutions and ensuring the reliability of voice services across the organization.
Information Technology & Services
Responsibilities
Provide technical input on projects; designing, implementing, and supporting mission critical corporate networks and complex converged infrastructures
Maintain and troubleshoot Cisco Communication Manager in a Clustered Solution; Cisco Unity and Unified Messaging, Cisco UCCX, Call Recording in a large VoIP environment
Participate in the planning, designing, implementation and management of projects that include new locations or deploying new technologies across the network
Handle routine tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations
Contribute to the development methodologies for analysis, installation, and support quality assurance and testing of transmission mediums and infrastructure components
Coordinate the acquisition and installation of telephony hardware and software
Support the maintenance of architectural documentation for Montefiore's voice infrastructure
Participate on regular on-call rotation
Assist in the creation and maintenance of technical and procedural documentation
Collaborate with internal stakeholders to determine business requirements and recommend voice services
Participate in business continuity planning for infrastructure
Execution of moves, adds and changes and end-user support
Participate in evaluation and selection of new software and hardware
Coordinate with the Help Desk to respond to questions
Qualification
Required
High school/GED required
7 years work experience in Cisco unified communications required
Minimum of 7 years experience in Cisco VOIP deployments
Candidate must attain the following Cisco Certifications within 36 months to secure employment: Cisco CCT Collaboration, Cisco CCNA
Working knowledge of Layer 3 Transport and Networking Concepts
Working experience with call center programming for Cisco UCCX
Demonstrated familiarity of PBX telephone systems and voice mail systems
Demonstrated knowledge of a telecom and backbone network infrastructure (i.e., local & long-distance telco's, telco products, TFN's, QoS, Routing etc.)
Strong written and verbal communication skills with the ability to effectively interact with all stakeholders
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
Strong analytical skills with critical attention to detail
Preferred
Associate degree preferred
Cisco CCENT or CCNA recommended
Other Call Center product experience will be considered
Other QA product experience will be considered
Company
Montefiore Einstein Technology
Montefiore Einstein Technology began a cultural transition from a provider of IT services and support to an integral component of Montefiore Medical Center/Systems and its affiliates located in the Bronx, Westchester, and Rockland Counties, with our focus on Customer Service and meeting Montefiore’s Health Systems Mission, Vision, and Values.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase