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Dexian · 1 day ago

Customer Service Specialist

Richardson, TX

Contract

Hybrid

Mid Level

$20/hr - $20/hr

3+ years exp

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees. The Customer Service Specialist will provide basic support and customer service by handling inbound and outbound calls, managing service tickets, and maintaining data integrity through accurate data entry and record maintenance.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

Hiring Manager

Anita Rani

Responsibilities

Customer Service & Phone Support: The resource will primarily handle inbound and outbound calls, providing prompt and courteous assistance to employees or clients. This includes resolving inquiries, escalating issues when necessary, and maintaining a professional tone throughout interactions

Ticket Management: Responsible for managing service tickets, logging, tracking, and resolving requests or issues submitted through internal systems. Timely follow-up and accurate documentation are key

Data Entry & Record Maintenance: Regularly inputting and updating information in relevant databases or systems. Accuracy and attention to detail are essential to ensure data integrity and compliance