ABM Industries · 2 days ago
Senior Lead of Operations
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$215K/yr - $225K/yrABM Industries is seeking a Senior Lead of Operations to ensure optimal customer relations and facility management at the assigned facility. The role involves overseeing service delivery levels, financial performance, and compliance with regulatory requirements while managing customer communications and facility budgets.
Facilities Support ServicesFacility ManagementJanitorial Service
Responsibilities
Ensures optimal customer relations by maintaining constant communications with customer. Provides high quality operations and maintenance service to assure proper performance of engineered equipment and building systems, has integrated facility service experience to include managing, maintenance, and custodial services
Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter-departmental concerns are addressed and resolved
Provides regular monthly written status reports to customer and ABM management. Presents status and/or performance reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc
Assists and prepares, recommends, and administers with assistance from Facility Managers, the annual facility budget. Reports exceptions to customer and ABM management and adjusts budget as necessary
Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance
Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc. Schedules and coordinates over-all work priorities
Recommends what work should be performed in-house and what work should be subcontracted; consults with ABM corporate and/or external technical resources when making decisions on major changes
Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented
Utilizes maximum capabilities of Computerized Maintenance Management System (CMMS) or customer provided work order control system
Develops and/or approves facility quality standards. Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer
Negotiates major service contracts (e.g. snow removal, window washing, janitorial, landscaping, etc.); reviews and approves smaller service contracts delegated to subordinates; consults with corporate technical and other staff as appropriate
Develops and negotiates minor construction projects as assigned
Manages purchasing program; approves major purchases; audits purchasing delegated to subordinates
Designs and implements administrative systems where ABM or customer standard systems do not exist or must be extensively modified
Ensures through subordinate managers that staff receives adequate technical, administrative, and other training; participates in training of direct subordinates and supervisors
Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels, and disciplines as necessary; communicates and administers ABM personnel policies
Qualification
Required
Bachelor's Degree in mechanical engineering or comparable experience required
Certified Facility Manager or Real Property Administrator certifications desirable for specific assignments
Demonstrated customer service orientation and skills
Previously managed a department with multiple building and sites
Has had full budget financial responsibility for a large department
Has directly managed an integrated facilities model that includes maintenance and custodial
Working knowledge of two or more of the mechanical, electrical, general building maintenance or building construction. Where there is not a working knowledge, a demonstrated aptitude is required
Demonstrated expertise in verbal and written communications
Demonstrated willingness to work non-standard days and hours as required
Benefits
Comprehensive benefits package
Company
ABM Industries
ABM Industries is a facility management company that offers airport shuttles, wheelchair assistance, and janitorial services to businesses.
Founded in 1909
10001+ employees
H1B Sponsorship
ABM Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.2B2025-02-27Post Ipo Debt· $2.2B
1978-01-13IPO
Leadership Team
Scott Salmirs
President and CEO
Rene Jacobsen
EVP & Chief Operating Officer
Recent News
2026-01-16
2026-01-06
The Motley Fool
2025-12-19
Company data provided by crunchbase