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NeerInfo Solutions · 8 hours ago

ServiceNow - Production Support Lead

Austin, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

NeerInfo Solutions is seeking a ServiceNow - Production Support Lead to provide support for the ServiceNow platform. The role requires strong experience in ITIL processes and the ability to work in a global delivery environment, along with a focus on supporting production projects.

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Diversity & Inclusion

Hiring Manager

S M Yasir Jafri

Responsibilities

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 4 years of Information Technology experience

Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix

Strong experience in supporting ServiceNow Platform

Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB)

Experience in working on ServiceNow Production support projects

Familiarity with integration concepts (API, Webservices, REST/SOAP)

Good to have - ServiceNow Certified System Administrator (CSA) certification

Exposure to advanced ServiceNow modules like Discovery, HRSD, and ITOM

Experience in ServiceNow upgrades and patching activities

Experience and desire to work in a Global delivery environment

Ability to work in diverse/multiple team stakeholder environment and client interfacing skills

Analytical and communication skills

Qualification

ServiceNow Platform supportJava/J2EEITIL processesOraclePL/SQLUnixJavaScriptCSSServiceNow upgradesAPI integrationWebservicesREST/SOAPServiceNow CSA certificationAdvanced ServiceNow modulesAnalytical skillsClient interfacing skillsCommunication skills

Required

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education