Health Care Service Corporation · 19 hours ago
Health Advocate Concierge, Customer Service
IL - Danville
Full-time
Hybrid
Entry Level
1+ years expHealth Care Service Corporation is a purpose-driven company focused on empowering employees and fostering professional development. The Health Advocate Concierge role is responsible for providing concierge guidance and answering questions from members and providers regarding medical, behavioral health, and prescription benefits and claims, while also helping members navigate the healthcare system to achieve optimal health.
Health InsuranceInsurance
Responsibilities
Responsible For An Integrated Member Experience
Responsible For Providing Concierge Guidance And Answering Questions From Members And Providers For Medical, Behavioral Health And Prescription Benefits And Claims
Assisting Members In Assessing Tools, Health Partner Options, And Setting Provider Appts Through Their Choice Of Communication Whether It Be Phone, Webchat, Or Written
The Incumbent Is A Subject Matter Expert And May Handle Projects And Assist In Training Others
They Are Responsible For Navigating The Healthcare System And Helping The Member Reach Optimal Health By Collaborating With Clinicians From Medical, Behavioral Or A Pharmacist
Qualification
Required
Associate with 2 years OR, a Bachelor's with 1 year, OR 3 years of concierge-oriented customer service experience
Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools
Knowledge of medical terminology
Experience building trust and providing concierge level of service
Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians
Attention to detail and strong documentation skills
Web and PC proficiency
Preferred
Associate degree in Health Science or Health Studies or Bachelor's degree
Knowledge of HCSC customer service systems, processes, and products of the operational area
3 years of concierge-oriented customer service experience in an insurance environment
Clinical or social work expertise
Experience in coordinating medical services
Knowledge with health benefit plans and the insurance industry
Benefits
Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Other incentives
Company
Health Care Service Corporation
Health Care Service Corporation is a customer-owned health insurance company.
10001+ employees
H1B Sponsorship
Health Care Service Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (198)
2024 (166)
2023 (132)
2022 (145)
2021 (73)
2020 (59)
Funding
Current Stage
Late StageLeadership Team
Manika Turnbull
Senior Vice President & Chief Human Resources Officer
Recent News
Company data provided by crunchbase