Director Information Technology Operations jobs in United States
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Qualified Recruiter, LLC ยท 2 days ago

Director Information Technology Operations

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
money$115K/yr - $135K/yr
date7+ years exp

Qualified Recruiter, LLC is seeking a Managed Services Practice Lead to oversee their managed IT services. This role involves defining service offerings, ensuring high-quality service delivery, and leading a team while also engaging with clients to align IT strategy with business goals.

ConsultingRecruitingStaffing Agency
badNo H1BnoteU.S. Citizen Onlynote
Hiring Manager
Tanu (Tessa) Singh
linkedin

Responsibilities

Define the managed services the client offers and how they are delivered
Set standards, processes, and best practices across all managed services engagements
Design and improve services such as migrations, optimization, and ongoing management
Clearly define supported technologies and skill areas within the practice
Stay current on market trends and new technologies to keep services competitive
Drive industry certifications for the organization (ISO, CMMC, etc.)
Create thought leadership through white papers, webinars, and conferences
Monitor service revenue and profitability
Work closely with sales teams to help scope managed services deals and support proposals
Build strong relationships with key clients and understand their business needs
Act as a trusted advisor, helping clients align IT strategy with business goals
Participate in quarterly business reviews with clients
Ensure services are delivered on time, within budget, and at a high quality
Provide escalation support when issues arise
Perform hands-on, billable client work (target of 50% utilization)
Lead, mentor, and develop a managed services team
Define roles, career paths, and certification goals for team members
Support recruiting by helping screen candidates for technical and cultural fit
Provide ongoing coaching and performance feedback
Work with delivery and operations leaders to allocate resources effectively
Promote collaboration, knowledge sharing, and teamwork
Track KPIs and adjust strategies to improve performance
Collaborate with other practice leaders and senior leadership on company initiatives

Qualification

Managed services operationsCloud platforms expertiseTeam leadershipClient engagementIT operations managementAutomationDevOpsCloud certificationsCustomer management skillsCommunicationProblem-solving abilities

Required

7+ years of experience in enterprise IT, including consulting and infrastructure management
5+ years of experience managing the operations of a managed services team
Strong leadership and client-facing experience
Deep knowledge of cloud platforms such as AWS, Azure, IBM Cloud, or GCP
Experience managing multi-tenant environments
Knowledge of automation, DevOps, and CI/CD practices
Experience with IT operations (monitoring, incident response, backup/recovery, cost optimization)
Excellent communication and customer management skills
U.S. citizenship required due to government contract requirements

Preferred

Cloud certifications (AWS, Azure, GCP)
Experience with automation, DevOps, and CI/CD tools
Familiarity with cost management and financial optimization
Knowledge of security and compliance standards (GDPR, HIPAA, etc.)
Bachelor's degree preferred; advanced degrees are a plus

Company

Qualified Recruiter, LLC

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We are a talent solutions firm with offices in Pune, India, Atlanta, GA, USA, and London, United Kingdom.
dateFounded in 2017
location
Marietta, Georgia, USA
people-size201-500 employees
web-link
http://qualifiedrecruiter.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Greg Frick
CEO & Founder
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Company data provided by crunchbase