VCA Animal Hospitals ยท 1 day ago
Client Service Representative
Los Angeles, CA
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expVCA Animal Hospitals is committed to delivering an exceptional client experience, and they are seeking a Client Service Representative to be the first point of contact for clients. The role involves providing outstanding customer service, managing check-in/check-out processes, and educating clients on pet care topics.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Provide outstanding customer service by greeting clients, answering phones, and managing check-in/check-out processes
Escort clients and their pets to exam rooms, ensuring they feel informed and comfortable
Schedule and confirm appointments accurately and efficiently
Make outbound calls for appointment reminders, follow-ups, and client outreach
Present and explain service fees, and process payments
Recommend and assist with the purchase of products and services, including prescription refills
Educate clients on general pet care topics (e.g., flea/tick prevention, housebreaking, heartworm prevention)
Accurately maintain and organize medical records, charts, and correspondence
Qualification
Required
Minimum of 1 year of customer service experience
High School Diploma or GED required
Excellent communication and active listening skills
A compassionate approach toward both pets and their people
Strong decision-making and problem-solving abilities
Ability to learn and apply new information quickly
Proficiency in Microsoft Office
Flexibility to work evenings, weekends, and holidays as needed
Ability to lift up to 40 lbs. and work in conditions involving pet-related allergens, noises, odors, bites, scratches, and waste
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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