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Weis Markets · 1 week ago

Assistant Customer Experience Manager

080 - Elizabethtown, PA

Full-time

Onsite

Mid Level

Weis Markets is a company that values teamwork and the growth of its associates and communities. The Assistant Customer Experience Manager is responsible for promoting excellent customer relations, overseeing front-end operations, and assisting in training associates to ensure a positive checkout experience for customers.

Retail

Responsibilities

Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress

Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations

Enforces cash handling control and security measures to identify and prevent losses. Follows and enforces all company policies/procedures related to Front End operations. Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc. Oversees bookkeeping procedures

Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers

Assists store management in onboarding customer experience associates. Trains to provide a fast, friendly, accurate and efficient checkout experience for customers. Implements and communicates new programs and procedures to associates. Recognizes and rewards associate performance. Participates in associate annual performance reviews. Utilizes the Learning Management System (LMS) for current and new associates

Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals

Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.)

Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted

Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles

Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart

Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages

Maintains functionality of equipment, hardware, and software. Reports any issues requiring further resolution in a timely manner

Communicates all information to cashiers regarding special promotions and sale items. Generate sales by suggestive selling. Attends and participates in store’s daily huddles

Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions

Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area. Keeps cart corrals and parking lot clean and clear of carts. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly

Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance

May assist with baling cardboard or other related duties (if properly trained –training provided)

May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack (if properly trained –training provided)

Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc

May also be called upon to assist in other departments