Synapticure · 1 day ago
Telehealth Care Navigator
United States
Full-time
Remote
Entry, Mid Level
$27/hr - $30/hr
2+ years expSynaptiCure Inc. is a patient and caregiver-founded company dedicated to transforming the lives of individuals with neurodegenerative diseases. The Telehealth Care Navigator will provide direct support to patients and caregivers, overseeing relationships and care experiences while developing workflows for the Care Coordination team.
Health CareMedicalNeuroscienceWellness
Responsibilities
Establishes and manages compassionate relationships with and serves as the primary point of contact for patients with neurodegenerative diseases and their caregivers
Adhering to HIPAA guidelines and standards, executes on patient care plans, and provides ongoing patient support in order to coordinate connections to neurology experts, genetic experts, and various referral resources
Provides basic health education including information about diagnosis, treatment and care options, and research opportunities
Maintains accountability to ensure high quality standards in client and partner interactions ensuring the highest levels of privacy and confidentiality
Develops and adheres to standardized processes including operating procedures, quality assurance and documentation, in order to create high levels of efficiencies and effectiveness
Maintains positive and effective relationships within the multidisciplinary Care Coordination and broader Synapticure team to ensure a streamlined and supportive experience for patients
Collaborates with internal teams to ensure appropriate representation of Synapticure to external audiences
Nurtures and maintains positive and effective relationships with medical and community partners
Maintains working knowledge of research development and other trends and advances in neurodegenerative diagnoses, treatment and care
Speaks expertly internally and externally about the program and company
Qualification
Required
Bachelor's degree in a related field
2+ years experience in direct case or care management in the healthcare setting
Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
Excellent verbal and written communications, organizational skills, and interpersonal skills to work effectively in a diverse team
Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
Strong problem solving skills - can make difficult decisions and knows when to collaborate with other team members
Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members' care and health
Growth and learning mentality, ability to think outside the box, go outside the bounds of 'traditional' responsibilities
Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
Ability to establish cooperative working relationships with patients, teammates, and health care and community service providers
Preferred
Experience with clinical care of patients with neurodegenerative diseases
Bilingual, with verbal and written fluency in Spanish to support a diverse population of patients and caregivers
Benefits
Remote-first design with work from home stipend
Competitive compensation with an annual bonus opportunity
401(k) with matching contribution from day 1
Medical, Dental and Vision coverage for you and your family
Life insurance and Disability
Generous sick leave and paid time off
Fast growth company with opportunities to progress in your career
Company
Synapticure
We provide neurodegenerative disease patients with expert MDs and 24/7 wrap around care, no matter where you live in the US
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.25MKey Investors
B CapitalGoogle Ventures
2024-11-19Series A· $25M
2024-09-24Series Unknown· $40.15M
2023-01-09Seed· $7.1M
Leadership Team
Sarahjane Sacchetti
Advisor
Recent News
Morningstar.com
2025-11-04
Company data provided by crunchbase