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Pennant · 5 hours ago

Operations Director

Everett, Washington

Full-time

Onsite

Director/Executive

$35/hr - $37/hr

Pennant is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies. The Operations Director plays a critical role in driving operational excellence across the Alpha North and Alpha South offices, ensuring regulatory compliance and high-quality administrative performance.

Responsibilities

Lead cross‑functional administrative teams including Intake, Authorization & Eligibility, Medical Records, and Scheduling

Build and coach high‑performing teams through clear expectations, continuous feedback, and accountability

Foster a culture of collaboration and ownership focused on quality, efficiency, and patient‑centered service

Analyze and optimize end‑to‑end workflows to reduce delays, eliminate bottlenecks, and improve speed‑to‑care

Use data, process mapping, and frontline insights to identify inefficiencies and implement sustainable solutions

Develop SOPs and performance benchmarks that support scalability and operational consistency across locations

Establish and track KPIs for administrative teams to measure efficiency, compliance, and patient access

Translate KPI trends into actionable improvements that enhance productivity and operational outcomes

Partner with clinical leadership, billing, and business development to ensure operational readiness aligns with census growth and payer requirements

Maintain compliance with Medicare, payer, and regulatory standards including documentation accuracy and audit preparedness

Serve as a hands‑on operational leader providing real‑time problem solving, escalation support, and day‑to‑day guidance

Lead change management initiatives by communicating goals, training teams, and ensuring adoption of new workflows

Licensed driver with a reliable, insured vehicle for regular travel between the Mt. Vernon and Everett offices

Ability to work standard business hours (Monday–Friday) with occasional flexibility for operational needs

Comfortable traveling between multiple office locations to maintain consistent leadership presence

Proficient in Microsoft Office, HCHB and other software systems; strong technical aptitude

Strong communication and interpersonal skills to collaborate with cross‑functional teams and clinical leadership

Ability to manage competing priorities, meet deadlines, and adapt to changing operational demands

Qualification

Healthcare operations experienceKPI establishmentTrackingCross-functional team leadershipData analysisProcess mappingMicrosoft Office proficiencyChange managementManage prioritiesCommunication skillsInterpersonal skills

Required