Federal Reserve Bank of Boston · 3 days ago
FedNow Operations Center Lead
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff
$117K/yr - $176K/yr
10+ years expThe Federal Reserve Bank of Boston is seeking a Lead for their FedNow Operations team to provide strategic oversight and day-to-day leadership for the Federal Reserve's instant payment service. The ideal candidate will drive operational excellence, foster team development, and ensure service reliability while championing the Fed's values.
BankingFinanceFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Develop and maintain deep expertise on the FedNow Service, staying abreast of industry trends and best practices
Facilitate high pressure troubleshooting calls with customers on Production issues
Ensure the continuous 24/7/365 seamless operation of the FedNow instant payment service
Independently identify gaps within the FedNow ecosystem and proactively propose solutions
Lead, develop, and mentor a diverse team of analysts, fostering a culture of continuous learning, innovation, and operational excellence
Collaborate with cross-functional teams to enhance service delivery, resolve complex issues, and drive strategic initiatives
Translate strategic priorities into actionable operational plans, ensuring alignment with organizational goals
Identify and implement process improvements to enhance the efficiency and reliability of the FedNow Service
Develop and implement metrics and reporting frameworks to measure and communicate operational performance
Manage incident response for critical payment system disruptions, ensuring minimal impact on service delivery
Represent the FedNow Operations team in leadership forums and strategic initiatives, advocating for the team’s needs and contributions
Maintain an unwavering commitment to delivering a world-class, end-to-end customer experience
Develop knowledge documentation, training materials, and automation ideas to improve customer experience
Demonstrate flexibility and adaptability to support organizational growth through multiple roles
Qualification
Required
Bachelor's degree with 10+ years of relevant work experience; or 15+ years of relevant work experience
Experience leading teams within 24/7 support operations for a large enterprise
Demonstrated ability to inspire, mentor and motivate analysts on high-performing teams
Experience leading through ambiguity and complexity in a rapidly evolving environment
Track record of leading inclusive teams where diverse perspectives are valued
Experience fostering accountability while maintaining psychological safety
Proactively faces difficult issues and supports others who do the same
Strong analytical and problem-solving skills with a demonstrated ability to quickly gather, analyze, and synthesize information
Initiative and innovation toward improving customer experience leveraging cutting edge technology
Strong organizational and time management skills
Ability to work in a demanding environment and handle multiple competing priorities
Candidates must reside in a commutable distance from the bank
Preferred
Experience leading support operations for a cloud-based Service
Expertise with ISO20022 messages
ITIL certification
Expertise using ServiceNow or similar tools within a large enterprise
Expertise using Application monitoring tools
Expertise within support operations spanning multiple contact channels
Expertise within support operations for a cloud-based Service
Company
Federal Reserve Bank of Boston
Federal Reserve Bank of Boston promotes sound growth and financial stability in New England and the nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Susan M. Collins
President & CEO
Recent News
2026-01-18
2026-01-16
2025-12-16
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