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Iron Mountain · 10 hours ago

Senior Director, Digital Operations Federal Civilian

United States

Full-time

Remote

Director/Executive

$188K/yr - $250K/yr

15+ years exp

Iron Mountain is a leader in records and information management, seeking a dynamic Senior Director of Digital Operations to lead Federal Civilian digital operations. This role involves overseeing operational excellence, financial management, and strategic business development, while fostering a culture of innovation and inclusion.

Big DataCloud StorageDigital SignageInformation ServicesSecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Own end-to-end performance of Federal Civilian digital operations, ensuring delivery against customer KPIs for quality, timeliness, safety, and security; diagnose root causes of issues and lead effective remediation across regions

Provide hands-on leadership to regional Directors, reviewing production results, capacity, workflows, and resource allocation; enforce accountability for performance, compliance, and continuous improvement

Serve as the primary operational liaison with IT, Commercial, Sales, and Customer Service teams; act as the operational expert in customer escalations, renewals, and pursuit of new business opportunities

Lead financial planning, forecasting, budgeting, and P&L management for the Civilian market; develop and execute gap plans, manage operating and capex budgets, and ensure customer engagements deliver expected financial results

Drive multi-year growth strategy and operational roadmap, including profitability targets, transformational initiatives, capacity planning, and a five-year real estate strategy aligned with market demand

Partner with sales and account teams to drive revenue growth, pricing strategy, deal structuring, and contract approvals; support key account renewals, acquisitions, and timely implementation of solutions while ensuring SLA compliance

Build and sustain a high-performance, inclusive culture focused on safety, innovation, and values; develop talent through coaching, succession planning, organizational design, and leadership development in partnership with HR

Qualification

Federal ExperienceP&L ManagementStrategic PlanningDigital Operations LeadershipStakeholder CommunicationTalent DevelopmentSecurity ClearanceEnglish LanguageTeam CollaborationDecision-Making

Required

15+ years of experience delivering and managing Federal contracts and large-scale service operations

Proven ability to lead and partner across diverse, global, and highly technical teams, including digital operations such as scanning, digital mailroom, IDP, ECM, and BPM services

Strong experience managing P&L of comparable scope, with demonstrated ability to analyze financial statements, forecast performance, and manage to budget

Demonstrated success developing and executing short- and long-term business plans in fast-paced, competitive environments

Proven independent decision-making skills with a track record of delivering complex, high-visibility initiatives efficiently through formal and informal channels

Ability to collaborate effectively at all organizational levels, supported by excellent written and verbal communication skills

Bachelor's degree required (advanced degree such as MBA preferred); willingness to travel up to 50% as required; English required, multilingual a plus

Must have an active U.S. government security clearance