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Strata Networks · 6 hours ago

Network Operation Center Technician Level 2

Saratoga Springs, UT

Full-time

Onsite

Entry, Mid Level

$28/hr - $28/hr

Strata Networks is a fast-growing local Internet Service Provider delivering premier fiber internet. They are seeking a motivated and experienced customer support & technical specialist to provide exceptional customer service, technical troubleshooting, and operational support across multiple teams.

Customer ServiceTelecommunicationsWireless

Responsibilities

Handle incoming and outgoing communications, including phone calls, text messages, emails, and live chat

Support customers with billing inquiries, account changes, and sales-related questions

Perform Tier 1 and Tier 2 fiber internet technical troubleshooting, including router configuration, connectivity diagnostics, and basic network support

Build sustainable relationships and trust with customers through professional, clear, and patient communication

Create, update, and maintain customer tickets with accurate documentation

Assist the Operations team with customer outreach, scheduling, expansion project coordination, and ongoing upgrade initiatives

Collaborate closely with Technical Operations, Customer Operations, the Technical Engineer, Project Manager, Construction teams, and Field Technicians

Support the seamless flow of customer information between teams to ensure timely resolution of issues

Maintain professionalism when handling difficult or escalated customer interactions

Contribute positively to a small, growing team environment with flexibility and adaptability

Qualification

Technical support experienceNetworking fundamentalsCommunication skillsMicrosoft Office proficiencyProblem-solving abilitiesMultitaskingBilingual Spanish speakerTeam collaboration