Spectrum Association Management · 15 hours ago
Team Lead - Site Inspections
Georgetown, TX
Full-time
Hybrid
Mid Level
$50K/yr - $50K/yrSpectrum Association Management is a San Antonio-based homeowners’ association management company recognized as one of the Best Places to Work. The Assistant Manager plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections, ensuring effective implementation of strategies that enhance community impact and engagement.
AssociationConsultingInformation Technology
Responsibilities
Facilitating communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals, and addressing client inquiries and concerns with professionalism
Mentoring and training team members, conducting performance evaluations, and fostering a collaborative environment that encourages growth and innovation
Coordinating with local division leadership to ensure that site management efforts are integrated with broader organizational objectives, contributing to the overall success and sustainability of the division
Overseeing daily operations to ensure efficiency and consistency across all divisions
Managing and overseeing department operations in alignment with the company’s strategic vision and standards, ensuring continuity and excellence in service delivery
Conducting audits, reviewing, and editing property bullet point forms at least quarterly to ensure understanding
Collaborating with the Manager of Site Inspections to train and lead a high-performing, motivated team, ensuring alignment with departmental goals and fostering a positive work environment
Building a positive and accountable workplace culture
Coaching, developing, and mentoring Site Managers
Evaluating employee performance and providing feedback to the Manager of Site Inspections
Monitoring team performance with monthly 1:1’s and Playbooks every 6 months
Monitoring and reviewing Drive Reports for completion, accuracy, and consistency
Auditing and reviewing Homeowner Correspondence through the homeowner portal and app to ensure consistent responses are being had
Taking feedback from the Assistant Manager of Compliance on account errors and implementing coaching and training
Developing and maintaining strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise to ensure their needs and expectations are effectively addressed
Addressing Board Member complaints promptly and effectively, following through to ensure satisfactory resolutions and maintaining positive relationships
Collaborating with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction, continuously monitoring feedback and making improvements as needed
Regularly assessing customer service practices to ensure they meet company standards and identifying opportunities for enhancement
Developing and maintaining strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities
Auditing Team Schedules to ensure contractual obligations are met
Facilitating seamless communication and coordination among departments, supporting leadership initiatives and enhancing overall satisfaction
Gathering and analyzing feedback from Division Leadership and Community Management teams to identify areas for improvement, ensuring alignment with company goals and objectives, and collaborating with Site Management to implement solutions that effectively address their needs
Providing strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success
Addressing and resolving conflicts or challenges within the division promptly, fostering a positive and productive work environment
Supporting leadership and team development initiatives by identifying opportunities for growth and providing resources to enhance skills and capabilities
Working closely with the Manager of Site Inspections and Division Leaders to coordinate and optimize portfolio assignments, ensuring alignment with strategic objectives and efficient resource allocation
Qualification
Required
Valid driver's license
Auto insurance
Safe driving record
Computer literate and familiar with Microsoft Word and Excel
Understand how to enter data into databases and iPads
Ability to work independently
Ability to understand and carry out oral and written requests
Ability to multitask and learn in a fast-paced environment
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times
Preferred
Proven skill in conflict resolution and customer service
Detail oriented
Positive attitude
Influential
Culture champion
Critical Thinking
Organization and time management
Problem-solving and analysis
Clear and professional communication, both written and verbal
Benefits
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Forty paid hours per year for community service activities.
11 Annual Paid Holidays.
Internal Learning and Development Management System.
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review.
Company Fleet Car Provided
Company
Spectrum Association Management
Spectrum Association Management is a management consultancy with services in Texas.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase