MITER Brands · 1 week ago
Window and Door Field Service Tech II
Tampa, FL
Full-time
Onsite
Mid Level
$21/hr - $26.50/hr
3+ years expMITER Brands is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors, seeking a skilled Window and Door Service Technician II. In this role, you will diagnose and resolve product issues, support large-scale projects, and mentor new technicians while ensuring excellent customer service.
Building MaterialWholesale
Responsibilities
Serve as a product expert and key contact on large or complex service projects
Communicate professionally with customers and coworkers, both on-site and via phone
Diagnose product issues and implement effective repair solutions
Schedule service appointments and order necessary parts
Perform complex repairs independently and safely using hand and power tools
Train and mentor lower-level Field Service Technicians
Provide feedback to leadership on technician performance and product issues
Determine warranty vs. installation issues and communicate with distributors as needed
Maintain accurate documentation of service calls and submit reports promptly
Ensure job sites are left clean and restored to original condition
Maintain inventory and cleanliness of service vehicle and warehouse supplies
Support Team Leader with inspections and coordination when needed
Qualification
Required
High school diploma or GED
3–5 years of experience in window and door manufacturing or repair
Strong knowledge of PGT products and warranties
Clean driving record per PGT's safe driving policy
Ability to work independently and in a team setting
Proficiency with Microsoft Outlook, Word, Excel, and Windows
Familiarity with iPads and mobile devices for documentation and scheduling
Excellent communication and conflict resolution skills
Strong judgment and decision-making abilities
Valid Class D driver's license
Aerial Lift Qualification (or ability to obtain within 6 months)
Bilingual in English and Spanish (especially in areas with high Spanish-speaking populations)
Benefits
Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO) and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic
Company
MITER Brands
MITRE Brands is a market leader in the windows and doors business.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$700M2024-03-20Debt Financing· $700M
Leadership Team
Joe Person
Chief Financial Officer
Vinod Nair
Chief Information Officer and Senior Vice President
Recent News
2025-11-23
2025-09-17
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