Sunrise Systems, Inc. · 13 hours ago
Technology Specialist Level II
Neenah, WI
Contract
Onsite
Mid, Senior Level
5+ years expSunrise Systems, Inc. is seeking a Technology Specialist Level II to support the day-to-day operations of PCs, servers, and networking equipment at their manufacturing location. The role involves coordinating IT projects, managing local infrastructure vendors, and providing operational support to ensure compliance and effective communication between mill and technology teams.
Information Technology & Services
No H1B
Hiring Manager
Ashwini M
Responsibilities
Support the day-to-day 24-hour operations of PC's, servers, and networking equipment for the manufacturing location
Coordinate small to medium size IT (Information Technology) projects for the plant and contribute to large IT projects I. E. Audit Remediation, MONK, SMOM, Cyber, AGV
Installs and supports network equipment with guidance from Network Operations team to include handheld RF Scanner
Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team
End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now
Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor
Installs and supports UC equipment with assistance from UC Operations team
Assist with new equipment requests and some configuration
Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal
Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues
Leads the planning and execution of Mill cyber and infrastructure projects
Manages and coordinates local Infrastructure vendors work at site
Ensures LAN/WAN and related computer systems are compliant within established control procedures
Review and control access to MDF and other sensitive areas with established control procedures
Maintains site IT Business Continuity Plan
Maintains a 1 to 3-year IT plan
Seeks out and relays future technology recommendations between mill and centralized technology teams
Coordinates technology recommendations and changes from other IT teams
Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training
Procures IT infrastructure components according to client established procurement process
Provides education to Mill users on client available technologies and their proper use
Manages communication plan for recent technologies implementations
Facilitates collaboration between stakeholders who share common objectives
Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided
Demonstrates an analytical and systematic approach to problem solving
Rapidly absorbs new technical information and applies it effectively
Qualification
Required
Must have at least 5 years of experience, well rounded, good customer service and technical skills/experience
College Associated Degree
5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined
Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10/11, Windows 2003/2008/2012 Server, SQL Server 2003/2008/2012/2016/2019, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Office 365, SharePoint, smartphones, and tablet (IOS, Android)
Ticketing system management for Incident and Request tracking (i.e.: Service Now)
Preferred
Service Now ticketing system knowledge a plus but not necessary
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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