CVS Health · 13 hours ago
IT Customer Service Analyst
Smithfield, RI
Full-time
Onsite
New Grad, Entry, Mid Level
$21.10/hr - $44.99/hr
0+ years expCVS Health is a leading health solutions company dedicated to transforming health care. The IT Customer Service Analyst will provide high-quality customer-focused distributed computing services and help desk support, ensuring customer business needs are met while adhering to corporate standards.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Distributed desktop support
Desktop and infrastructure maintenance
Installation services
Problem resolution and help desk support
Installs Computer Equipment (Lease Replacements/New Hires, etc.)
Handles incoming SPOC phone calls as assigned
Facilitate communication amongst customers, team members, and other AIS areas
Supports and tests IT Technology and provides feedback to appropriate AIS Units
Participating in research of nonstandard product solutions to meet customer needs
Performing and participating in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives (Office closures/Restacks/Consolidations), Major Project Initiatives
Qualification
Required
6m-2+ years of experience in IT customer support role
2+ years of Microsoft Office applications
Must be able to lift minimum of 50 lbs
Verifiable High School Diploma or GED with equivalent work experience required
Preferred
6m-2+ years of experience troubleshooting hardware and software
Service Now ticketing experience
LAN certified Network administration and/or equivalent experience
MCSE/MCA or related computer experience
Excellent communication skills
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-13
Hartford Business Journal
2026-01-11
Digital Commerce 360
2026-01-07
Company data provided by crunchbase