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TapestryHealth · 5 days ago

RPM Team Lead

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

TapestryHealth is focused on improving patient health outcomes through their RPM program. The RPM Team Lead will oversee daily operations of the Notification Center, ensuring effective communication and collaboration among team members to support patient navigation and management.

Responsibilities

Serve as initial point of contact for questions and serve as a subject matter expert to the team

Lead the onboarding process for new hires, ensuring a smooth integration into the team

Ensure protocols related to alerts are adhered to as established

Collaborate on refining and maintaining training materials to ensure clarity, accuracy, and consistency

Provide ongoing mentorship and support to foster individual confidence and team success

Partner with the other Team Lead’s to maintain consistent coverage and support when one is out

Identifies medical changes or abnormalities through monitoring for escalation and clinical review per protocol

Communicates with other Team Leads, Supervisor, and Manager regarding quality, system capacity, and resource requirements, facility and/or provider feedback (if applicable)

When not onboarding, maintain approximately 50% of a regular assignment to stay actively engaged in daily workflows

Foster a supportive team culture that promotes open communication, mutual respect, and shared success

Adhere to all established policy/protocol of the department and workflow

Works with Tapestry IT and Data Scientists to resolve discrepancies with patient data information

Protects patient information and adheres to the standard of confidentiality

Contributes and participates in continuous quality improvement activities

All other duties as assigned

Qualification

Clinical DegreeHealth care data analyticsElectronic health recordsPerformance managementMicrosoft Office SuiteHIPAA familiarityVerbal communicationWritten communicationOrganizational skillsConflict management

Required

Clinical Degree (LPN/RN, Health Science, Medical Assistant)

Minimum of 1-year intermediate health care data analytics skills, medical chart audit, and/or clinical documentation review

Minimum of 1 of year hands on patient care experience

Proficiency in navigating electronic health records

Experience in performance management with a high level of comfort delivering feedback, and ongoing performance management audits

Proficient with Microsoft Office Suite

Ability to understand and interpret basic math logic such as averages and graphs

Preferred

Strong verbal/written communication

Ability to organize and prioritize tasks

Ability to work collaboratively, be attentive to detail and maintain a positive attitude

Skilled in conflict management and resolution

Familiarity with HIPAA regulations and patient privacy standards

Company

TapestryHealth

TapestryHealth, based in Connecticut, is a healthcare organization that specializes in providing comprehensive technology solutions to post-acute care facilities, particularly skilled nursing facilities.

Founded in 2017

Stratford, CT, US

1001-5000 employees