Helen Ross McNabb Center · 9 hours ago
Customer Service and Benefits Specialist
Knoxville, TN
Full-time
Onsite
Entry, Mid Level
$16.61/hr - $16.61/hr
2+ years expHelen Ross McNabb Center is dedicated to making a difference in people's lives, and they are seeking a Customer Service and Benefits Specialist to join their team. This role involves managing client information, providing excellent customer service, and ensuring efficient front office operations while adhering to healthcare standards.
Health CareHospitalMedicalMental Health
Responsibilities
Switchboard - Ensuring orderly and efficient front office operations
Open and close front office at the designated times
Identifies caller's needs and route appropriately
Greet and direct visitors
Remain familiar with emergency codes for Center emergencies and Center evacuations
Back up for maintaining mail area, mailboxes in Adult Admin & Clinical bldg
Keeping mailboxes labeled and current re: staff changes
Answering all calls coming into to our switchboard and transferring to staff extensions
Backing up front desk staff for the MAT program scheduling, checking in and out clients
Makes sure all CARF standards regarding patient issues are met and all support staff working for this position understands as well as abides by these standards
Attends scheduled meetings without tardiness
Submits timesheet and other paperwork by due date determined by Supervisor
Keeps productivity to at least 95% accurate without errors
Backs up at front desk and switchboard when needed and during lunch breaks
Qualification
Required
Direct knowledge of the electronic medical records (AthneaHealth) will be required
Excellent verbal and written communication, presentation and interpersonal skills
Exemplary organization skills and the ability to multi-task and prioritize work
Knowledge of patient needs, clinical workflow, and financial standards are must
Maintaining insurance eligibility information, working with all departments of the organization is required
Responsible for management of client information, by via telephone or walk-ins
Must be Customer Service Oriented and have pleasant phone voice
Must have the ability to work well with patients, visitors, and other personnel, as well as coworkers
Must have at least two (2) years of experience in a Professional Healthcare office environment
Customer service focus and skills required
Must be comfortable with computers and technology
High school diploma or equivalent required
Strong communication skills both written and verbal
Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required
Close eye work
Extended hours on the phone
Valid driver's license
Lifting up to 20 lbs
Pushing/pulling up to 50 lbs
Frequent sitting, standing, walking, bending, stooping, and reaching
Preferred
Associates Degree in Business Administration preferred
Company
Helen Ross McNabb Center
The McNabb Center is the region’s leading nonprofit provider of mental health, substance use, social and victim services.
1001-5000 employees
H1B Sponsorship
Helen Ross McNabb Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase