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BetterHelp · 19 hours ago

Psychiatry Support Specialist

United States

Full-time

Remote

Entry Level

$25/hr - $35/hr

1+ years exp

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. As the Psychiatry Support Specialist, you will support psychiatry providers and patients by assisting with non-clinical tasks, ensuring clear communication, and helping patients navigate care.

Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness

Responsibilities

Serve as the primary point of contact for psychiatry providers and psychiatric patients on the behalf of the provider as necessary

Respond promptly to patient inquiries, clarifying processes and coordinating follow-up care

Assist with scheduling psychiatric appointments and medication management sessions

Facilitate communication among psychiatrists, therapists, and other providers to support integrated, team-based care

Support providers with prescription refill requests, prior authorizations, and lab orders

Assist with onboarding new psychiatry providers

Streamline workflows and collaborate with the clinical team to improve operational efficiency

Monitor and flag urgent patient concerns, escalating them appropriately to psychiatry providers or clinical managers

Contribute to data collection and reporting efforts to support quality improvement and compliance initiatives

Provide empathetic, respectful, and culturally sensitive support throughout each patient’s care journey

Foster a collaborative, compassionate, and patient-centered culture within the psychiatry team

Qualification

Bachelor’s degreeBehavioral health experienceMental health terminologyPatient support experienceEHR systems proficiencyEmpathyCommunication skillsOrganizational skillsInterpersonal skillsTime management