Kelly · 2 days ago
Customer Service Representative 2
Prescott Valley, AZ
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrKelly is a professional staffing agency dedicated to connecting individuals with meaningful job opportunities. They are seeking a Customer Service Representative II to support a public assistance agency in Arizona, where the primary responsibilities include providing program information, resolving customer concerns, and maintaining accurate records of interactions.
OutsourcingProfessional Services
No H1B
Responsibilities
Confer with customers by phone or in person to provide program information, process orders, cancel accounts, or handle complaints
Deliver services including licenses, registrations, titles, permits, and guidance on program eligibility
Verify appropriate changes have been made to resolve customer concerns
Keep accurate records of customer interactions, inquiries, complaints, and actions taken
Resolve service or billing issues such as exchanges, refunds, or bill adjustments
Complete contract forms, process address changes, and prepare service discontinuance orders using computers
Refer unresolved issues to appropriate departments for follow-up
Determine charges for requested services, collect deposits or payments, and arrange for billing
Contact customers to respond to inquiries or notify them of claim investigation results or adjustments
Qualification
Required
Excellent communication and customer service skills
High school diploma or GED
Ability to research and analyze policies to solve customer issues
Basic math and computer proficiency
Strong attention to detail and discretion with confidential information
Able to sit, stand, and engage with customers throughout the shift
Comfortable working in a fast-paced office environment
Preferred
Experience in customer service, call center, or administrative environments preferred
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
Founded in 1946
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase