Desert Financial Credit Union · 2 days ago
Collector I
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expDesert Financial Credit Union is a financial institution seeking a Collector I to manage delinquent accounts and negotiate repayment solutions. The role involves collaborating with members to recover past-due balances while providing financial guidance and ensuring a high-quality service experience.
BankingFinance
Responsibilities
Manage inbound and outbound telephone calls regarding account inquiries and payment collection
Respond to inquiries in a timely and effective manner, negotiating payments and evaluating the customer's financial situation to provide solutions based on individual needs
Confirm all member information is accurate and complete
Through member engagement, identify the root cause of financial hardship in order to identify and offer appropriate workout solutions
Identify any issue that may have caused late payment and collaborate with other department and/or branch personnel to resolve the issue(s)
Collaborate, communicate and respond to internal stakeholders, external clients/vendors and members to ensure an exception member experience
Highlight the importance of maintaining account(s) in good standing and provide guidance and resolutions regarding alternate payment programs in order to assist customers/members
Perform other job-related duties as assigned
Qualification
Required
High School Diploma or GED
1+ years of Customer Service experience
Customer Service Excellence – Ability to deliver consistent, high-quality service while maintaining professionalism and member focus
Basic Financial Knowledge – Understanding of fundamental banking concepts, products, and their application to member needs
Active Listening – Skill in focusing on member communication, identifying underlying needs, and demonstrating understanding
Early-Stage Collections Techniques – Managing early-stage past-due accounts with clear communication
Basic Negotiation Skills – Ability to discuss payment options and resolve minor disputes
Conflict Resolution – Handling customer objections and resolving payment concerns
KPI Awareness – Understanding personal performance metrics (call volume, payment arrangements, etc.)
Basic Financial Hardship Evaluation – Recognizing cases requiring alternative solutions
Documentation & Recordkeeping – Accurately logging interactions in company systems
Microsoft Office Suite
Preferred
1+ years of Collections and/or Call Center experience
Company
Desert Financial Credit Union
Desert Financial Credit Union is a credit union that offers financial solutions to members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Meshey
President and CEO
Jack Biggs, CFA
Senior Vice President / Chief Financial Officer
Recent News
PR Newswire
2026-01-05
2025-12-10
Company data provided by crunchbase