Zachary Piper Solutions · 6 days ago
Service Desk - TS/SCI
Reston, VA
Full-time
Onsite
Entry Level
$70K/yr - $105K/yr
2+ years expZachary Piper Solutions is currently seeking a Service Desk candidate in Reston, VA responsible for delivering technical troubleshooting services to meet customer business needs and expectations. The role involves responding to customer problems, documenting issues, and resolving incident tickets while providing exceptional customer service.
GovernmentInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responds to basic customer problems, issues, requests
Operates as the entry point for customers, documents, notifies proper department/desk
Escalates as necessary, and tracks and follows up on all incidents
Demonstrates technical qualities with exceptional customer service in daily responsibilities
Resolves system issues with various diagnostic tools
Mitigates issues within the internal system
Resolves incident tickets
Qualification
Required
Active TS/SCI
2+ years of IT professional experience
Experience in PowerShell
Security+ certificate
Excellent customer service skills
Benefits
Medical
Dental
Vision
PTO
401k
Sick leave
Generous PTO package
Company
Zachary Piper Solutions
Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3M2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M
Leadership Team
Christopher Stroud
Partner Outreach & Engagements
Justin Jordan
Founder and Chairman
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