Neb Doctors / Pumps for Mom · 9 hours ago
Customer Service Specialist
Noblesville, IN
Full-time
Onsite
Entry, Mid Level
$17/hr - $19/hr
2+ years expNeb Doctors is a pediatric-focused Durable Medical Equipment company servicing patients, providers, and payers. They are seeking multiple Customer Service Specialists responsible for processing orders, troubleshooting equipment issues, and assisting with insurance inquiries.
Health CareMedicalMedical Device
Responsibilities
Processing orders for respiratory equipment and supplies, breast pump equipment and supplies, maternity products and supplies, and phototherapy equipment as requested and directed by management
Trouble-shooting equipment issues and replacement equipment as needed
Responding to Patient inquiries related to patient statements/patient balances
Responding to requests and questions from providers (medical offices, clinics, urgent cares, hospitals etc)
Assisting with insurance eligibility verification, benefits confirmation, and prior authorization requests and follow-up with payers
Assisting with payer-related audit requests and patient record requests as directed
Other projects and tasks as needed
Acting as primary local contact for corporate headquarters
Acting as the local liaison for vendors servicing the location (i.e. HVAC, Shredding Services, Telephone Providers, Landlords, etc.)
Acting as the primary local contact for site inspections by Medicare, Medicaid, Licensing, or Accreditation entities in conjunction with the corporate headquarters responsible party
Qualification
Required
Fast and accurate data-entry skills required
Excellent written and verbal communication skills
Intermediate MS Word, Adobe, and Excel experience
Multi-task oriented skills
100% in the office position
Preferred
College degree preferred
Knowledge of Durable Medical Equipment preferred
Knowledge of medical insurance, government payers (Medicare and Medicaid), managed care plans, deductibles, co-pays, and contractual adjustments
Minimum of 2 years' experience posting insurance charges and payments and working medical accounts receivables preferred
Benefits
Major medical and dental insurance benefits
401K
ESOP Shares – we are an employee-owned company and employees earn shares annually
Company
Neb Doctors / Pumps for Mom
Neb Doctors is a Joint Commission accredited medical supply company headquartered in Atlanta, GA.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase