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City of Houston · 2 days ago

Airport Communications Supervisor - Hobby

Houston, TX

Full-time

Onsite

Mid Level

3+ years exp

City of Houston is responsible for ensuring safety and security at William P. Hobby Airport. The Airport Communications Supervisor maintains a safe airport environment by supervising the daily operations of communications center personnel and coordinating information flow during emergency situations.

HospitalityNon Profit

Responsibilities

Coordinate information flow during emergency situations to appropriate personnel

Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures

Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees

Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures

Provide guidance, training and support to employees and resolves grievances. Counsels' employees regarding performance and handles related disciplinary actions

Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities

Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required

May handle complex communications calls

Qualification

Telecommunication experienceCCTV experienceNIMS IS-100 CertificationNIMS IS-200 CertificationTCLEOSE CertificationTCOLE CertificationA.A.A.E ACE CertificationMS OutlookMS Office SuiteSupervisory skillsCommunication skills

Required

An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required

Three years of experience as a telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required

Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date

Preferred

Preference will be given to applicants with prior experience in a medium to high volume dispatch, communications, or call center preferred

CCTV experience a plus

The ability to monitor multiple screens is highly desirable

A certification in one of the following areas of expertise preferred, NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E ACE Certification

Proficient in MS Outlook preferred

MS Office Suite a plus