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Sandvik · 1 day ago

Technical Field Service Manager, Elko NV Region

Elko, NV

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Sandvik Mining is a global leader in equipment, tools, parts, service, and technical solutions for the mining and construction industries. They are seeking a Field Service Manager to ensure the efficient maintenance of services and to build strong customer relationships while overseeing workforce planning and operational standards.

Building MaterialIndustrialMachinery ManufacturingManufacturingMining

Comp. & Benefits

Responsibilities

Hire, coach, and develop team members, building service capabilities that align with customer needs and emerging technologies

Manage resources to meet utilization targets and capacity requirements

Collaborate with cross-functional and account teams to provide strategic input on expanding services and capabilities

Build and strengthen customer relationships that lead to long-term, profitable partnerships

Monitor competitor activity and conduct market research to maintain a competitive edge

Partner with Product Line Managers to plan and deliver training on new products

Manage costs in line with monthly and annual financial forecasts, ensuring sound financial controls and optimal resource utilization

Promote and maintain a strong safety culture, ensuring compliance with Sandvik’s OH&S, Environmental, and Quality policies, as well as OSHA and MSHA regulations

Lead initiatives to improve safety awareness and overall KPI performance within the Branch Location

Prepare monthly reports by consolidating data regarding HSE, financial performance, field service performance, and Customer Satisfaction

Qualification

Technical certificationMechanical aptitudeMining equipmentHydraulics understandingElectrical systems understandingBlueprint interpretationDigital tools proficiencyCustomer relationship managementTeamwork skillsCommunication skillsActive listening skillsSelf-motivatedAdaptability