Apply on Employer Site

Cicero™, part of MGT · 12 hours ago

Director, Market Research & Customer Insights

Salt Lake City, UT

Full-time

Onsite

Director/Executive

8+ years exp

Cicero™, part of MGT is seeking a Director-level market research professional to strengthen and expand our Customer Insights capability. This role is designed for a post‑MBA, senior researcher who combines deep methodological expertise with strong client presence and a hands‑on mindset.

Big DataConsultingInformation TechnologyLegal

Growth Opportunities

Responsibilities

Lead and personally execute end‑to‑end market research engagements, from problem framing and study design through analysis, synthesis, and executive delivery

Identify high-value research offerings (e.g., customer insights, competitive intelligence, market segmentation, market sizing, product development, pricing optimization, brand tracking) and build services that align with client needs

Design and oversee advanced quantitative research, and apply qualitative and mixed‑method approaches to deepen insight where appropriate

Translate complex data into clear, defensible, decision‑ready recommendations aligned to client business objectives

Present findings to senior and executive‑level client audiences and serve as a trusted research advisor

Serve as a senior methodological authority, ensuring analytic rigor, relevance, and consistency across engagements

Evaluate, pilot, and apply AI‑enabled tools and workflows to improve speed, scale, and insight generation (e.g., AI‑assisted survey design, text analytics, synthesis, automation)

Develop and refine reusable templates, models, and workflows that elevate quality while maintaining efficiency

Stay current on emerging research methodologies, platforms, and data sources and selectively integrate them into client work

Support and, at times, lead the research component of business development efforts, including proposal design, methodology framing, and scoping

Partner with consulting and practice leaders to shape insight‑driven solutions that address client needs

Participate in client conversations to define problems, recommend research approaches, and build confidence in MGT’s research capabilities

Contribute to thought leadership and points of view that support market‑facing efforts

Provide hands‑on guidance on research design, analysis, and interpretation to elevate overall quality

Review and strengthen research outputs to ensure methodological soundness, clarity, and impact

Deliver targeted training sessions and develop playbooks as needed to build internal capability

Qualification

Market research methodologiesQuantitative research methodsClient-facing communicationQualitative research methodsAI-enabled toolsBusiness developmentCoachingTrainingExecutive presenceAnalytical skillsProblem framing

Required

Masters Degree required (i.e., MBA, MS in Marketing/Market Research, Business/Data Analytics, etc.)

8–12+ years of experience in market research, customer insights, or analytics (consulting, research firm, or in‑house)

Deep, applied expertise in quantitative research methods, particularly conjoint, segmentation, and pricing

Strong working knowledge of qualitative and mixed‑method approaches

Demonstrated ability to personally execute complex analyses, not solely oversee the work of others

Strong client‑facing communication skills and executive presence

Comfort operating as a senior individual contributor in a fast‑moving, entrepreneurial environment

Preferred

Experience in a management consulting or research‑driven consulting environment

Familiarity with tools such as Qualtrics, Sawtooth, SPSS/R/Python, Tableau, MarketSight, and AI‑enabled insight platforms

Experience supporting proposal development and client scoping discussions

Benefits

Competitive compensation and benefits

Company

Cicero™, part of MGT

Glassdoor4.0

Cicero® is a premier management consulting firm focused on implementing data-driven strategies for a broad mix of private, public, and social sector organizations across the globe.

Founded in 2001

Salt Lake City, Utah, USA

51-200 employees