Rockline Industries, people who make it right · 1 day ago
Customer Service Specialist I or II
Springdale, AR
Full-time
Hybrid
Entry, Mid Level
2+ years expRockline Industries is a privately held leader in consumer packaged goods committed to building trusted partnerships and creating meaningful impact. They are seeking a Customer Service Specialist who will ensure smooth order processing and account management, while delivering exceptional service to customers.
ConsumerConsumer GoodsHealth CareManufacturing
Responsibilities
Review and enter EDI and manual orders
Maintain customer profiles, items, and addresses
Monitor special delivery instructions and item transitions
Track orders and respond to customer inquiries
Understand pricing structures, commissions, and accruals
Communicate with internal teams and customers on order status, product availability, and delivery appointments
Ensure accuracy in orders and invoices
Perform basic accounting updates and review daily reports
Troubleshoot issues and escalate when needed
Complete quarterly goals and contribute to continuous improvement
Qualification
Required
High School Diploma required
Customer Service Specialist I - 2 years of experience in an office/business or customer service role is required
Customer Service Specialist II - 4 years of Customer Service Experience or equivalent business-to-business account management experience
Strong written and verbal communication skills
Experience with ERP systems (JDE a plus); Logility experience a bonus
Solid problem-solving and teamwork skills
Basic math, analytical abilities, and proficiency in Microsoft Word and Excel
Benefits
Flexibility – Choose from on-site, flex, or remote work arrangements
Growth Opportunities – Individual development plans and quarterly goals
Inclusive Environment – We welcome diverse perspectives and foster collaboration
Stability & Impact – Be part of a privately held company with a strong reputation and purpose-driven mission
Company
Rockline Industries, people who make it right
Rockline Industries was founded in 1976 and is headquartered in Sheboygan, Wisconsin.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jane Fischer, PHR, SHRM CP
Human Resources Business Partner
Rebecca Williams-Lencho, SCP, MJ-LEL
Human Resources Business Partner
Recent News
BizTimes Milwaukee
2025-06-26
2025-06-25
Company data provided by crunchbase