Ohio Department of Public Safety · 1 day ago
Customer Service Assistant 2
Columbus, OH
Full-time
Hybrid
Entry Level
$22.96/hr - $22.96/hr
1+ years expThe Ohio Department of Public Safety is responsible for overseeing driver and motor vehicle licensing and registration. They are seeking a Customer Service Assistant to respond to inquiries and provide information while ensuring positive customer service both in-person and remotely.
GovernmentLaw EnforcementProfessional Services
Responsibilities
Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow up to ensure all of the customer’s questions &/or concerns have been thoroughly answered
Respond to inquiries received from the Cisco Finesse phone system
Maintain unit standards & procedures as outlined within the section
Respond to live chat e-mail & mail from the general public & all other constituents
Qualification
Required
9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Or equivalent of Minimum Qualifications for Employment noted above
Benefits
Multiple pay increases over the first years of service!
Free Parking!
Free Gym Access & Walking Path!
Daycare On-site!
Cafeteria On-site!
Company
Ohio Department of Public Safety
Ohio Department of Public Safety is a law enforcement agency that focuses on public protection and injury reduction for citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Martin
Chief Financial Officer
Ben Kimmel
Deputy Director, Chief Legislative Officer
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