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NeerInfo Solutions · 13 hours ago

ServiceNow - Production Support Lead

Austin, Texas Metropolitan Area

Full-time

Onsite

Mid, Senior Level

4+ years exp

NeerInfo Solutions is seeking a ServiceNow - Production Support Lead who will interface with key stakeholders and apply expertise across different stages of the Production Support Life Cycle. The role involves leading and coordinating the resolution of high-priority issues, managing service requests, and ensuring system stability while driving automation and process improvements.

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Diversity & Inclusion

Hiring Manager

Kailash Gautam (KK)

Responsibilities

Interface with key stakeholders and apply your expertise across different stages of the Production Support Life Cycle, including incident management, problem resolution, root cause analysis, and continuous service improvement

Lead and coordinate the resolution of high-priority issues, ensuring system stability, and minimizing business impact

Oversee day-to-day support operations, manage service requests, drive automation and process improvements, and ensure adherence to SLAs

Lead validation and coordination of fixes across environments, support implementation and transition activities, and provide guidance during critical releases and warranty periods

Qualification

ServiceNow Platform supportITIL processesJava/J2EEOracleUnixJavaScriptCSSPL/SQLAPI integrationServiceNow Certified System AdministratorAnalytical skillsCommunication skills

Required

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

At least 4 years of Information Technology experience

Proven years of experience in Java/J2EE, JavaScript, CSS, Oracle, PL/SQL, Unix

Strong experience in supporting ServiceNow Platform

Strong understanding of ITIL processes (Incident, Problem, Change, Service Catalogue, CMDB)

Experience in working on ServiceNow Production support projects

Familiarity with integration concepts (API, Webservices, REST/SOAP)