Salesforce · 9 hours ago
Business Operations Senior Analyst
Indiana - Indianapolis
Full-time
Hybrid
Mid, Senior Level
3+ years expSalesforce is the #1 AI CRM, driving customer success through innovation and technology. The Business Operations Senior Analyst will be responsible for integrating price books and products to support Lead to Cash operations, leveraging AI-driven tools to automate workflows and improve data accuracy.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Foster process and technical system improvements
Coordinate cross-functional meetings, document decisions, and manage project lifecycles (tasks, issues, and risks) with a focus on scaling operations through technology
Manage projects including tracking tasks, issues, system requirements, and risks
Configure new price books and product SKUs in salesforce systems
Identify product packaging and quoting business requirements and system impacts
Lead in the analysis, design, testing, and implementation of new product configurations
Build out discounting structure in our quoting system
Facilitate process and technical system improvements by identifying opportunities to automate manual data entry and configuration tasks using AI and Salesforce flow automation
Produce high-quality process documentation, utilizing Generative AI to maintain a comprehensive and up-to-date knowledge base for the Partner Operations ecosystem
Qualification
Required
Bachelor's degree (or equivalent practical experience) in Business, Information Systems, or a related field
Project management methodology
3+ years in complex business and technical environments (Lead-to-Cash experience preferred)
Advanced Excel (formulas, pivot tables, macros)
Strong functional knowledge of Salesforce CRM and CPQ
Experience with Prompt Engineering or using GenAI tools to streamline business analysis and reporting
Familiarity with AI/ML concepts and their application in a CRM context (e.g., Salesforce Einstein, Agentforce, or automated pricing engines)
Demonstrated ability to analyze large datasets to identify patterns, troubleshoot configurations, and build results
Prior experience as a Business Analyst or Project Manager
Effective written and verbal communication skills
Strong organizational skills and an appreciation for precision and detail
Demonstrated ability to foster process improvements, problem-solve, and produce results
Ability to work with autonomy and consider cross-functional and downstream impacts
Price book management experience is a plus
Technical and functional knowledge of Salesforce and CRM
A results-oriented mindset with a focus on collaborative problem-solving
Collaboration and Empowerment attitude with a strong sense of team
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
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