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OCLI Vision · 10 hours ago

IT Support Technician 2

Garden City, NY

Full-time

Onsite

Entry Level

$27/hr - $29/hr

2+ years exp

OCLI Vision is a leading multi-specialty ophthalmology network in the U.S. seeking an IT Support Technician II to provide technical support and troubleshooting for their growing practice. The role involves responding to support tickets, assisting with hardware and software issues, and ensuring excellent customer service for employees.

Health CareHospitalMedical

Responsibilities

Respond to support tickets, emails and level I troubleshooting support to our growing practice

Must have basic hardware, software and network troubleshooting skills

Identify customer needs and provide the step and/or direction necessary to resolve said problems in a changing Information Technology environment

Follow company and/or customer procedures as needed or where provided and maintain best security or business practice

Provide user support for desktop and Lan/Wan- based applications

Participate in Active Directory administration and GPO creation and modification

Participate in Office 365/ Exchange administration

Software installation/SCCM

Follow up on open calls/service tickets daily

Provide excellent customer service

Accurately code and update call information in ticket system(s)

Work with ISP’s to troubleshoot connectivity issues

Printer/ Scanner configuration

Qualification

Hardware SupportSoftware SupportNetworking SupportActive DirectoryWindows ServerOffice 365SCCMTroubleshootingCustomer ServiceMicrosoft OfficeNetworking CiscoNetworking SonicWallA+ CertificationNetwork+ CertificationProblem Solving