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ASM Global · 3 hours ago

Regional Vice President of Operations (South West / South East)

United States

Full-time

Remote

Director/Executive

10+ years exp

Legends Global is the premier partner to the world's greatest live events, venues, and brands. The Regional Vice President of Operations will oversee and manage hospitality properties in the South West or South East region of the United States, focusing on strategic planning, operations management, and financial oversight to enhance guest satisfaction and operational efficiency.

Entertainment

Responsibilities

Lead and manage location leaders, regional managers, and other senior staff across multiple properties within the assigned region

Provide mentorship, guidance, and support to regional leadership teams, fostering a culture of excellence in service, quality, and performance

Act as a liaison between senior corporate leadership and property-level operations to ensure alignment with company vision, goals, and objectives

Develop and implement short-term and long-term strategies to drive revenue growth, guest satisfaction, and operational efficiency

Identify market trends and competitive threats within the region to ensure properties maintain a competitive edge

Lead efforts in enhancing brand presence and reputation within the region by ensuring consistent service delivery and customer satisfaction

Manage regional budget and financial performance for all properties, ensuring adherence to revenue and expense targets

Review and analyze financial statements, operating costs, and other key performance indicators (KPIs) to maximize profitability

Collaborate with the General Managers, Vice President of Operations and Finance department to prepare forecasts, budgets, and capital expenditure plans

Oversee operations of all properties within the region, ensuring efficient and effective implementation of policies and procedures

Conduct regular property visits to monitor operational performance, quality assurance, and guest satisfaction

Ensure compliance with all regulatory, safety, and environmental standards

Champion initiatives to improve guest experience and maintain high levels of guest satisfaction across the region

Ensure consistency in service standards and quality across all properties, regularly reviewing feedback and addressing any concerns

Drive employee engagement initiatives to build a motivated and high-performing team

Foster a culture of continuous improvement through training programs and leadership development

Ensure all properties within the region adhere to brand standards and uphold the company’s mission and values

Qualification

Financial acumenHospitality managementLeadership experienceBudgetingForecastingCommunication skillsTeam developmentMarket understandingInterpersonal skillsNegotiation skills