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Chubb · 8 hours ago

Customer Service Representative

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

Chubb is a world leader in insurance, providing a range of insurance products and services globally. They are seeking a Customer Service Representative to deliver superior customer service in a fast-paced contact center environment, handling calls and assisting with personal lines insurance policies.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment

On average, our representatives are responsible for 40-50 calls per day

Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage

Responsible for cross selling coverage to round out accounts

Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner

Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries

Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience

Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)

Work collaboratively with team members, and business partners to provide a quality experience for our agents

Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed

Complete additional tasks and other projects/duties as assigned

Qualification

Customer serviceProblem solvingPropertyCasualty insuranceMulti-application navigationEffective communication

Required

Minimum of high school diploma or equivalent

Outstanding, effective, and service focused communication skills, both verbal and written

Proficient in computer skills, multi-application navigation and multi-tasking

Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners

Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries

Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)

Ability to work 40 hours a week on scheduled shift between the hour 8am-7pm EST; work overtime as needed

Complete additional tasks and other projects/duties as assigned

Preferred

College degree or currently pursuing is a plus!

Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!

Previous Property and Casualty insurance experience a plus