Republic Services ยท 2 days ago
Collections Specialist
Chicago, IL
Full-time
Onsite
Entry Level
$18.90/hr - $26.02/hr
2+ years expRepublic Services, Inc. is a leader in the environmental services industry, providing a complete set of products and services including recycling and waste management. The Collections Specialist is responsible for managing collections functions for assigned customer accounts, ensuring timely payments, and addressing billing inquiries.
Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management
Responsibilities
Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status
Completes system assigned tasks within the designated timeframes
Reconciles and applies customer payments posted on account
Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion
Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels
Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency
Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary
Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables
Accurately and concisely documents actions taken on assigned accounts with the system application
Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership
Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority
Performs other job-related duties as assigned or apparent
Qualification
Required
2 years of collections or relevant experience required
Preferred
High School diploma or GED
A thorough knowledge and understanding of collections transactions and processes
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Company
Republic Services
Republic Services provides comprehensive environmental services to support business, home and community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-07-01IPO
Leadership Team
Jon Vander Ark
President and CEO
Brian DelGhiaccio
EVP, Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase