Avocado Green Brands · 1 day ago
Retail Brand Experience Associate (Scottsdale, AZ)
Scottsdale, AZ
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23.38/hrAvocado Green Brands is a mission-driven lifestyle and eco-luxury brand focused on sustainability and customer experiences. The Retail Brand Experience Associate will work both individually and as part of a team to meet sales targets while providing exceptional customer service and maintaining product knowledge.
E-CommerceManufacturingRetail
Responsibilities
Work with team and individually to meet and exceed sales targets and KPIs
Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures
Bring a customer centered approach to executing on sales goals
Accept and implement coaching and feedback to achieve individual and team performance goals
Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience
Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
Perform other duties as assigned
Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments
Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times
Assist with planning and executing events & community programs
Assist with suggesting methods to improve area operations, efficiency, and service
Ability to lift 200 lbs. and be on your feet all day
Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments
Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them
Assist team with managing the daily workload of responding to customer emails
Qualification
Required
Customer service or retail experience is a plus
Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus
Experience tracking KPIs or Sales Goals a plus
Be passionate about our brand's values of healthy living, environmental awareness, and social responsibility
Excellent verbal and written communicator with a passion for people
Positive attitude and possesses a no-task-too-small mentality
Self-starter; Resilient, entrepreneurial spirit
Eager to be at the frontline of a fast-paced and growing brand
Must be comfortable taking phone and video appointments
Must have a flexible schedule- including weekends and holidays
Regular and predictable attendance
Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods
Movement: The ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly
Move: Ability to adjust or move objects up to 50 pounds in all directions
Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment
Operate: Constantly operates a computer and other office machines such as printers and tablets
Communicate: This role frequently communicates with other team members to update on the status of a task
Preferred
Mac and Google suite proficiency is also a plus!
Café experience; training experience; experience running branded events is a plus!
Benefits
Medical (HMO, PPO, HSA)
Dental
Vision
100% Employer Paid Life Insurance
401(k) with employer match
PTO
Volunteer days
Employee product discount
Annual Bonus Plan
Training and Tools to be successful along with a strong partnership from your peers and leaders
Access to wellness apps
Referral Bonus
Opportunity to grow
Company
Avocado Green Brands
Avocado Green Brands is a manufacturing company that makes green and eco-conscious mattresses and beddings.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
M
Matthew Anderson
Chief Operations Officer
Recent News
Avocado Green Mattress
2025-11-24
Company data provided by crunchbase