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General Dynamics Ordnance and Tactical Systems · 11 hours ago

End User Services Technician I

St. Petersburg, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

General Dynamics Ordnance and Tactical Systems is a global leader in munitions and weapons production, and they are seeking an IT Enterprise Service Desk Technician. This role involves providing technical support to internal users, troubleshooting issues, and ensuring operational efficiency of the organization's technology infrastructure.

Manufacturing

Responsibilities

Supports in responding to end-user requests for technical assistance by phone, email, or ticketing system

Assists with troubleshooting and resolving basic computer, application, system, device, access, or performance issues

Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards

Utilizes product information or solution database to research, troubleshoot, and deliver solutions

Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed

Escalates problems to appropriate levels or teams to achieve issue resolution

May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality

Qualification

Technical SupportHelp Desk / Desktop SupportTechnical TroubleshootingTicketing/TrackingIssue ResolutionEnd-User TrainingEscalation ManagementSolution DeliveryUpgrades ManagementPerformance MetricsIT Help Desk Software

Required

Attending a Vocational / Technical School or internal training program OR Equivalent Combination of Relevant Education & Experience or Skillset; No prior experience needed

Preferred

Vocational/Technical Training Degree

Technical training preferred

Computer Troubleshooting

End-User Training

Escalation Management

Help Desk / Desktop Support

Help Desk Management

Issue Resolution

Solution Delivery

Technical Support

Technical Troubleshooting

Upgrades Management

Performance Metrics

Ticketing/Tracking

IT Help Desk Software

Benefits

Healthcare

Wellness

Retirement

Work/life benefits

Career development

Recognition programs

Company

General Dynamics Ordnance and Tactical Systems

General Dynamics OTS provides the U.S. military and its allies around the world, an extensive range of weapons systems. It is a sub-organization of General Dynamics.

Founded in 1996

Saint Petersburg, Florida, USA

1001-5000 employees