Grand Falls Casino & Golf Resort® · 1 day ago
Lead Spa Client Coordinator
Larchwood, IA
Full-time
Onsite
Senior LevelGrand Falls Casino & Golf Resort® is seeking a Lead Spa Client Coordinator to assist the Director in overseeing daily operations and enhancing guest experiences at the Salon/Spa. The role involves providing exceptional guest service, implementing policies, scheduling, and managing inventory while ensuring a high-quality service environment.
Gambling & Casinos
Responsibilities
Provide exceptional guest service to all internal & external guests
Implement and ensure GFCR policies/procedures are followed, providing leadership, clear direction & assist Spa staff on a daily basis
Assist with monthly “Huddles”
Responsible for scheduling guests, reviewing service provider’s daily schedules
Interact with team members to ensure development/implementation of quality services that meet the RCGR philosophy and ensure a fun work environment
Responsible for handling all customer challenges appropriately as needed
Assist with inventory control, monthly counts and ordering
Strong knowledge maintained on equipment and POS processing
Understand responsibility of Supervising the day to day operations of a (7) day a week luxury Resort Salon & Spa
Participate in all required trainings and implement practices that are taught
Assist with group/party coordinator and GFCR department liason
Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel
Qualification
Required
Assist Director in overseeing the day to day operations, guest service & team members of the Salon/Spa
Maximizing the guest experience while maintaining a high level of quality service
Assisting with continued development of client database, services and product for financial growth
Provide exceptional guest service to all internal & external guests
Implement and ensure GFCR policies/procedures are followed, providing leadership, clear direction & assist Spa staff on a daily basis
Assist with monthly 'Huddles'
Responsible for scheduling guests, reviewing service provider's daily schedules
Interact with team members to ensure development/implementation of quality services that meet the RCGR philosophy and ensure a fun work environment
Responsible for handling all customer challenges appropriately as needed
Assist with inventory control, monthly counts and ordering
Strong knowledge maintained on equipment and POS processing
Understand responsibility of Supervising the day to day operations of a (7) day a week luxury Resort Salon & Spa
Participate in all required trainings and implement practices that are taught
Assist with group/party coordinator and GFCR department liaison
Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel
Company
Grand Falls Casino & Golf Resort®
Grand Falls Casino & Golf Resort® is like no other destination in the Sioux Falls, SD area.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase