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SPX Technologies · 13 hours ago

Onsite IT Technical Support Specialist

Mason, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

SPX is a global company that builds innovative solutions for a sustainable world. As the IT Technical Support Specialist, you will deliver comprehensive IT services to end users, ensuring efficient resolution of incidents and providing exceptional customer service while supporting SPX’s IT systems at the Mason, Ohio location.

Mechanical Or Industrial Engineering

H1B Sponsor Likely

Responsibilities

Manage life cycle (ticket generation to closure) of assigned incidents and service requests, including assessing impact and urgency, assigning to proper group, and ensuring timely resolution and minimal downtime. Primary support to Engineered Air Movement factory with additional assignments as needed for other SPX divisions

Document and maintain accurate records of incidents, service requests, and solutions within the ticketing system

Escalate incidents to appropriate IT resources in accordance with established procedures

Provide frontline technical support to end users, both remotely and in-person, by diagnosing and resolving hardware, software, and network related issues

Support ancillary systems such as desk phones, key fob system, and surveillance cameras

Onsite support for factory floor equipment including but not limited to laser cutter communications, label printers, and dog tag machines

Provision and maintain factory tablets to users in accordance with IT policy and procedures

Track and manage IT assets in accordance with IT procedures

Identify, research, and assist in implementation of new technologies

Deliver excellent customer service, building rapport with end users

Provide clear and concise instructions and explanations

Communicate and collaborate with internal teams and vendors to escalate and resolve complex technical issues

Support sales reps and internal users with site specific applications and scenarios

Contribute to the continuous improvement of IT infrastructure and processes by providing feedback and recommending solutions

Assist in the development and/or implementation of IT policies, procedures, and best practices

Stay up to date with emerging technologies and industry trends, actively seeking opportunities for development and knowledge enhancement

Participate in other projects as assigned that relate to the overall goals of the department and organization

Qualification

IT technical supportHardware troubleshootingSoftware troubleshootingNetworking conceptsITIL principlesCustomer serviceAnalytical skillsSelf-directedPrioritizationExecutive supportMobile devicesTelecommunicationsDocumenting incidentsTicketing systemFactory equipment supportTablet provisioningCommunication skillsDetail orientedProblem solvingInitiativeFlexibility

Required

At least 2 years of IT technical support experience in a corporate environment

Preferred

4 years of IT technical support experience in a corporate environment preferred

Proven experience in providing technical support to end users

Strong knowledge of hardware, software, peripherals, copiers, printers, scanners, and mobile devices

Proficiency troubleshooting and resolving technical problems

Prior experience supporting corporate executives

Familiarity with networking concepts, protocols, and configurations

Experience with Desktop, LAN, and telecommunications devices

Knowledge of ITIL (IT Infrastructure Library) principles and practices

Excellent customer service and verbal and written communication skills, with the ability to effectively explain technical concepts to non-technical users

Detail oriented with strong analytical and problem solving skills

Self-directed, exhibiting strong initiative, and the ability to prioritize and execute multiple priorities in a fast paced and changing environment

Support onsite production day shift and office schedules working hours

Flexible to provide on-call support, outside of normal working hours, as needed

Associate degree in Information Technology, Computer Science, business, or another related field preferred

Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA)

Benefits

Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave

Competitive health insurance plans and 401(k) match, with benefits starting day one

Competitive and performance-based compensation packages and bonus plans

Educational assistance, leadership development programs, and recognition programs

Company

SPX Technologies

Glassdoor3.7

ABOUT SPX SPX Technologies is a supplier of highly engineered products and technologies, holding leadership positions in the HVAC and detection and measurement markets.

Founded in 1912

Charlotte, North Carolina, US

1001-5000 employees

https://www.spx.com

H1B Sponsorship

SPX Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (4)

2021 (4)

2020 (6)