MUSEUM OF ICE CREAM · 9 hours ago
Onboarding Program Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $110K/yr
5+ years expMuseum of Ice Cream is an experience-first company that creates unique spaces for guests to engage with their surroundings. They are seeking an Onboarding Program Manager to design and manage an effective onboarding program that prepares new team members for success while ensuring alignment with company values and operational readiness.
Creative AgencyEventsMedia and Entertainment
Responsibilities
Own the end-to-end onboarding program and process management for hourly, seasonal, and corporate team members across all business functions with a deep focus on Site Operations
Ensure new hires are operationally prepared for day one through coordinated system access, equipment readiness, training assignments, and orientation delivery
Lead or coordinate orientation experiences that communicate culture, values, brand story, and role expectations
Serve as the primary point of accountability for the onboarding journey, proactively resolving issues and reducing onboarding friction
Gather and act on new hire feedback to improve engagement, retention, and readiness while maintaining a welcoming, brand-aligned experience
Serve as the onboarding Learning Management System (LMS) lead administrator, including provisioning, course setup, assignments, user management, tracking, and reporting
Create, edit, and maintain eLearning modules, micro-trainings, assessments, and interactive learning experiences
Partner with the L&D Manager to ensure learning content reflects current SOPs, safety standards, brand guidelines, and operational requirements
Monitor learning completion and performance data, identify blockers, and adjust assignments to support timely readiness
Own the design, execution, and continuous evolution of onboarding programs to support scale, consistency, and operational readiness across the organization
Ensure role-based onboarding journeys are reinforced through manager enablement, clear learning pathways, and strong local execution partnerships
Collaborate with internal stakeholders across teams including (but not limited to) People, Operations, and Marketing., and the Change & Learning Manager to deliver integrated onboarding experiences aligned to systems access, compliance, safety, culture, and brand
Maintain onboarding SOPs, templates, and communications to ensure accuracy, consistency, and scalability
Track onboarding metrics and outcomes, analyze trends, and provide leadership with actionable insights and recommendations to improve program effectiveness
Qualification
Required
5+ years of experience owning onboarding, enablement, training, or operational learning programs in complex or multi-site environments
Demonstrated ability to own and operate an end-to-end onboarding program, from design through execution and continuous improvement
Strong proficiency in LMS administration, including course creation, assignments, user management, tracking, and reporting
Proven experience building and maintaining eLearning content, such as micro-trainings, role-based learning paths, or digital onboarding materials
High degree of program ownership and operational rigor, with the ability to manage details, timelines, stakeholders, and data to drive outcomes
Preferred
Experience supporting hourly, guest-facing, or frontline teams in environments such as retail, hospitality, entertainment, or experiential brands
Background in instructional design, adult learning, or enablement, whether formally trained or learned through practice
Familiarity with change management or scaling programs, particularly in growing or evolving organizations
Professional certification in HR, coaching, learning, or change management (e.g., SHRM, ATD, Prosci, ICF, or similar)
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to advance within the organization
Company
MUSEUM OF ICE CREAM
Museum of Ice Cream transforms concepts into spaces that provoke imagination and creativity.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$7.9M2019-09-18Series A
2019-08-06Series Unknown· $7.9M
Leadership Team
Manish V.
Co-Ceo & Founder
Maryellis Bunn
Founder & CEO
Recent News
2025-12-30
ReviewJournal
2025-05-17
Company data provided by crunchbase