ProCern Technology Solutions · 12 hours ago
Field Engineer
Tupelo, MS
Full-time
Onsite
Mid Level
$55K/yr - $70K/yr
4+ years expProCern Technology Solutions is seeking a dependable, experienced, and customer-focused Field Engineer to support one of their largest clients directly from their headquarters. The role involves troubleshooting complex issues, executing projects, and building strong relationships with end users and client leadership.
IT Services and IT Consulting
Responsibilities
Serve as the primary technical resource at the client’s headquarters, building strong daily working relationships
Troubleshoot and resolve network, voice, and connectivity issues (switching, wireless, firewalls, VPN, and VoIP)
Support and maintain routers, switches, access points, and unified communications systems
Perform on-site installations, upgrades, and configuration changes for planned projects and escalations
Act as an escalation point for complex issues from the Help Desk and Systems Engineering teams
Work directly with carriers and vendors to resolve service and connectivity issues
Maintain clear and accurate documentation of configurations, changes, and network diagrams
Support client initiatives such as network refreshes, expansions, and system migrations
Participate in an on-call rotation for critical issues (as needed)
Qualification
Required
4-6 years of experience in network engineering, voice engineering, or a similar technical role
Hands-on experience with platforms such as Cisco, Ubiquiti, Meraki, or Fortinet
Strong understanding of TCP/IP, VLANs, routing and switching (OSPF, BGP), QoS, and VPN technologies
Experience supporting VoIP solutions (3CX, Cisco Call Manager, Microsoft Teams Phone, or similar)
Familiarity with firewall configuration and security best practices
Experience using monitoring tools such as PRTG, SolarWinds, or ConnectWise Automate
Excellent troubleshooting and problem-solving skills
Clear verbal and written communication skills
A calm, professional approach when working with end users and leadership
Ability to manage work independently while collaborating closely with remote teams
Valid driver's license and reliable transportation for local site visits
Basic understanding of endpoint detection and response (EDR) concepts
Preferred
Associate or Bachelor's degree in IT, Networking, or related field (or equivalent experience)
Cisco CCNA / CCNP
CompTIA Network+ / Security+
Fortinet NSE 4+
3CX or Microsoft Teams Voice
ITIL
Benefits
401(k)
Health, dental and vision insurance
Health savings account (HAS)
Life insurance
Short- and long-term disability
Paid time off
Company
ProCern Technology Solutions
ProCern Technology Solutions is an end-to-end technology solution provider with a customer-first approach.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase